Systems Administrator

General Dynamics - IT; Fort Meade (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

General Dynamics - IT (GDIT) seeks a Systems Administrator to join our Fort Meade team supporting a sensitive intelligence customer. You will maintain Windows and Linux systems, manage servers, storage and network devices, and provide Tier 1–3 support.

The role requires TS/SCI clearance eligibility, Security+ or DoD 8570 Level II, and strong documentation and customer service skills. On-site work with occasional travel may be required.

Qualifications

• Bachelor's Degree or equivalent experience with 5+ years in systems administration.
• Security+ certification or DoD 8570 Level II equivalent within 90 days of hire.
• TS/SCI Clearance required and eligibility to obtain CI Poly.
• Must be able to obtain System Administrator Accounts and access as required by customer within 90 days of hire.
• RHEL, Windows, and/or Storage administration experience.
• Experience with trouble ticket systems such as Service+.
• Ability to respond to after-hours calls and provide on-call support.
• Willingness to travel 0-20% to local and other sites with similar architecture.

Responsibilities

• Systems administration of desktop and server systems connected to local and wide area networks.
• Desktop system management including account monitoring, security, OS installation, and related functions.
• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure.
• Support for day-to-day operations, monitoring and problem resolution for client/server/storage/network devices and mobile devices.
• Provide Tier 1–3 problem identification, diagnosis, and resolution.
• Communicate status to agency management and internal customers.

Skills

Strong documentation skills

Customer support

Prioritization under pressure

On-call support after hours

Team collaboration

Education

Bachelor's Degree

Tools

PowerShell

PDQ

SCCM/MECM

ACAS

STIG compliance

Windows Server

Linux

SQL

Network administration

Job description

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Fort Meade, MD.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems, As a Systems Administrator, you will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 1/2/3 support of Windows workstations and Windows/Linux servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements.

Job Duties:

• Systems administration of desktop and server systems connected to local and wide area networks.
• Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Provide Installation of PC hardware, Server hardware, and network connections.
• Install/load operating system and application software using PowerShell, PDQ, or MECM (SCCM) software deployment tools.
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore.
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
• Perform software installations and upgrades to Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products.
• Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
• Conduct routine and emergency maintenance of assigned data center or end user equipment.
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers.
• Collaborate and contribute to the development, administration, and testing of backup and recovery plans.
• Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings.
• Maintain operational, configuration, and other standard operating procedures (SOPs).
• Document providing clear working and resolution notes to all tickets and issues worked in a support ticket.
• Verify system availability with existing Enterprise tools.

WHAT YOU’LL NEED TO SUCCEED:

• Bachelor's Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience.
• Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire.
• TS/SCI Clearance required and eligibility to obtain CI Poly.
• Must be able to obtain System Administrator Accounts and access as required by customer within 90 days of hire.
• RHEL, Windows, and/or Storage administration experience.
• Experience working with trouble ticket reporting and tracking systems such as Service+.
• Ability to respond to after hour calls “provide on-call support”.
• Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint.
• Strong documentation skills, experience working with MS office products especially Excel, Outlook, and Word.
• Strong customer support and communication skills providing support to end users.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Physical Requirements: The employee will need to be able to lift/move/carry equipment as necessary (max 65 pounds).
• Desired Skills: Experience in the imagery intelligence domain a plus.
• Ability to create and modify scripts in multiple disciplines on Windows, and Linux systems.
• Knowledge of the Customer's processes and procedures and of the Customer's production systems a plus.
• Ability to function as a team member and independently.
• Prefer skills in one or more of the following: Window desktop OS, Windows Server, Powershell, Red Hat, SQL, and Imagery Production Chain.
• General knowledge of database administration, network administration and possess network configuration management skills.
• Must maintain a valid US passport.

Location:

On Customer Site US Citizenship Required