Systems Administrator

Superior Court of California, Contra Costa County; California; On-site; USD 85,000 - 108,000; Full time

Job summary

Superior Court of California County of Contra Costa is seeking a Systems Administrator (Information Technology Analyst) to support a complex IT environment. The role includes resolving hardware, software, and network issues, installing and maintaining servers and storage, and providing user training and documentation.

Eligible candidates possess a Bachelor's or Associate degree with related experience. Cisco CCNA, VMware, and Microsoft certifications are preferred but not required.

Qualifications

• Bachelor's degree in computer science, information systems or a closely related field and two (2) years experience in systems analysis, systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or similar field in a multi-platform information systems environment; OR
• Associate's degree in computer science, information systems or a closely related field and four (4) years experience in the areas of systems analysis, systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or similar field in a multi-platform information systems environment; OR
• Two (2) years experience as an Information Systems Technician II with this Court.

Responsibilities

• Analyze and resolve hardware, software and application problems.
• Analyze and resolve network problems and access issues.
• Install, configure, test and maintain network, server and storage devices.
• Configure and maintain file servers and directories.
• Define technical specifications from user and business requirements.
• Plan projects and coordinate with stakeholders.
• Provide end-user training and documentation.
• Liaise between Court and vendors.

Skills

Network administration

Troubleshooting

Technical communication

Education

Bachelor's degree in CS/IS

Associate's degree in CS/IS

2 years as Information Systems Technician II

Tools

Cisco CCNA

VMware

Microsoft certifications

CISSP (preferred)

Job description

Superior Court of California County of Contra Costa

Announces An Open Recruitment For

Systems Administrator

$84,538.06 - $107,893.97 annually

The Court is conducting an open recruitment for a Systems Administrator (a designation within the classification of Information Technology Analyst). The incumbent will be responsible primarily for: analyzing and/or resolving hardware, software and application problems; analyzing and/or resolving network problems and application access issues; assisting with installing, configuring, testing and maintaining network, server and storage devices; assisting with configuring and maintaining file servers and directories; defining technical specifications from user and business requirements; project planning coordination; service level agreements; developing and employing test plans, and test cases; effectively communicating technical issues to user and client community; and user acceptance testing.

Qualifications

Only applicants who meet the minimum qualifications by the final filing day may apply. Primary duties include assisting senior staff with the following:

• Works independently on large-scale complex infrastructure projects, as well as other complex Court projects, as assigned;
• Provisioning, installation/configuration, operation, and maintain a complex infrastructure environment (LAN, WAN, Virtual Private Networks (VPN), intrusion detection systems, wireless, VoIP, physical servers (hosts), virtual servers (VMWare), routers, switches, firewalls, etc.);
• Administer servers, desktop, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates, and patches;
• Implement leading-edge technologies to enhance end-user productivity;
• Design and implementation of new solutions and improving the resilience of the current environment;
• Manages activities related to keeping the infrastructure performing optimally including backing up the system, performance tuning, installing operating system upgrades and patches, implementing security and virus protection, and providing after-hour monitoring and support.
• Monitoring network security in assigned areas of network administration responsibility and working with senior staff to resolve security issues;
• Manages user accounts, security, backups, data recovery processes, electronic mail, enterprise applications, software updates and print/file services;
• Performs any project and priority work as assigned by management;
• Act as a liaison between Court and vendors;
• Serving as the second level for IT help desk issues involving network, file server and other matters assigned;
• Identifies improvement opportunities, which includes, but not limited to tools, processes, procedures, installation, configuration, and troubleshooting techniques.
• Provide technical and end-user computer training.
• Preparing technical documentation and procedural manuals; and
• Other duties as may be assigned.

The individual appointed to this position must be able to: 1.) Work well with others as well as work independently; 2.) Have the ability to handle multiple demands and deadlines; 3.) Maintain a positive and professional attitude and possess excellent interpersonal and oral communication skills; and 4.) Work in a confidential working environment. Regular and punctual attendance is essential.

Education and Work Experience at one of the following levels:

• Bachelor's Degree in computer science, information systems or a closely related field and two (2) years experience in the areas of systems analysis, systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or similar field in a multi-platform information systems environment; OR
• Associate's degree in computer science, information systems or a closely related field and four (4) years experience in the areas of systems analysis, systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or similar field in a multi-platform information systems environment; OR
• Two (2) years experience as an Information Systems Technician II with this Court.

Relevant full-time experience may substitute for either degree requirement on a year-for-year basis. Alternatively, completion of an approved computer science certification program in database, programming, systems analysis or technical operations may substitute for one year of a degree requirement.

License or Certifications: Cisco CCNA, VMware, Microsoft associate, CISSP certifications are preferred, but not required.

Any Combination of experience and education that would provide the required knowledge and abilities is qualifying.

Conditions of Employment

Successful completion of fingerprint and a criminal record background check is required prior to appointment and is a condition of employment.

Because the Court operates in multiple branches, the employee may be required to travel to other court locations, and possession of a valid California driver's license or the ability to travel between court locations independently is therefore required. All employees of the court who operate a vehicle on court business must certify they possess a valid California Driver's License and required levels of automobile insurance.

Convictions

Felony and misdemeanor convictions MAY BE disqualifying for employment with the court. The court will assess the nature and gravity of the offense, the time that has elapsed since the offense was committed, and the nature of the job duties to be performed.

Employment Eligibility

In accordance with the Immigration Reform and Control Act of 1986, all persons hired after November 6, 1986, are required to present to the Court, at the time of appointment, original documents which show satisfactory proof of: 1.) identity and 2.) U.S. Citizenship or a legal authorization to work in the United States.

Union Representative

This position is an exempt, unrepresented position.

Applicants With Disabilities

The Court will make reasonable accommodations so applicants with disabilities may participate in the recruitment process. Please advise Human Resources at [phone] of special needs in advance.

The Court is an equal opportunity employer. The Court provides equal employment opportunity at all times and does not discriminate in violation of applicable law.