System-Wide Patient Experience & Advocacy Leader

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Methodist Le Bonheur Healthcare is looking for a leader to advance our comprehensive patient experience strategy. The role requires a Master’s Degree in Nursing and significant leadership experience in healthcare operations.

Responsibilities include overseeing patient advocacy programs, developing standards for patient-centered care, and driving improvements in patient experience outcomes. Join us to impact the lives of patients in the Memphis community, ensuring compassion and excellence in care.

Qualifications

• Master’s Degree in Nursing or related field is required.
• Proven leadership experience in patient experience, minimum 5–7 years.
• Certifications such as Certified Patient Experience Professional (CPXP) are required.

Responsibilities

• Lead the development of patient experience strategy.
• Ensure integration of experience into clinical governance.
• Manage patient advocacy and service recovery programs.

Skills

Patient safety science expertise

Enterprise-wide change leadership

Strong analytical capability

Excellent communication skills

Regulatory knowledge

Education

Master’s Degree Nursing

Master’s Degree Business Administration

Master’s Degree Healthcare Administration

Master’s Degree Public Health

Clinical degree (RN, MD, or equivalent)

Job description

Methodist Le Bonheur Healthcare is looking for a leader to advance our comprehensive patient experience strategy. The role requires a Master’s Degree in Nursing and significant leadership experience in healthcare operations.

Responsibilities include overseeing patient advocacy programs, developing standards for patient-centered care, and driving improvements in patient experience outcomes. Join us to impact the lives of patients in the Memphis community, ensuring compassion and excellence in care.