System Technician I

Troon; Reston (VA); On-site; USD 31,000 - 36,000; Full time

Job summary

Troon’s Corporate office in Scottsdale, AZ is seeking a System Technician I to be the first line of IT support for hardware, software, and network issues. The role involves handling tickets, documenting problems, and escalating when needed in a fast-paced office environment.

Candidates should have an associate degree or 1 year of related experience, with ITIL v4 and A+/Network+ certifications helpful. The position is in-office and offers hands-on growth across POS, VOIP, printers, and Windows

Qualifications

• Excellent written and verbal communication skills.
• Attention to detail.
• Critical thinking skills.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule; shift work.
• Performs other duties as required

Responsibilities

• Monitor and execute incidents/service requests through the in-house ticketing system.
• Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
• Diagnose and document technical issues with all software and hardware, including workstations and peripherals, USB/Network printers, POS systems, VOIP phones, and mobile devices.
• Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
• Engage third-party vendors when necessary to resolve outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Track inventory and ship IT equipment.
• Facilitate user onboarding through AD, M365, as well as any other continued support per SOPs

Skills

communication skills

attention to detail

critical thinking

Education

Associate degree in computer science or 1-year related experience

Tools

ITIL v4

A+

Network+

Security+

Cisco Certified Network Associate

MCDST

Job description

Troon’s Corporate office, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for a System Technician I! We are seeking a highly motivated individual who is eager to learn, contribute, and advance their career within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.

Compensation:

Hourly, $22.60 - $25.96 per hour. In-office position.

Job Summary:

The Systems Technician plays a pivotal role as the first responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Tier 1 Helpdesk staff captures general information regarding IT concerns, needs, or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary.

Key Responsibilities:

• Monitor and Execute incidents/service requests through our in-house ticketing system.
• Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
• Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
• Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
• Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Track inventory and ship IT equipment.
• Facilitate user onboarding through AD, M365, as well as any other continued support per our SOP’s

Qualifications:

Experience

Required:

• Excellent written and verbal communication skills.
• Attention to detail.
• Critical thinking skills

Knowledge and Skills:

Required:

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule, as this position requires shift work.
• Performs other duties as required

Education Requirements:

Minimum Education Credentials Required For The Role

• Associate degree in computer science or 1-year work experience in related field.

Certificates/Licenses:

• ITIL v4
• A+
• Network +
• Security +
• Cisco Certified Network Associate
• MCDST.

Physical Requirements:

Ability to lift 20 lbs

Environment/Noise:

• Fast-paced environment
• Collaborative environment
• Office role
• Mid-high noise due to call center

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more atwww.troon.com.