System Technician I

Valley-Wide Health Systems; Alamosa (CO); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free Health Insurance

MASA Air Ambulance

Life, LTD, STD

Retirement Match

Health, Dental, Vision

Paid Leave: Vacation/Sick/Holidays

Job summary

Valley-Wide Health Systems, Inc. in Alamosa, CO is seeking a detail-oriented System Technician to support end-user computing, printers, phones, and applications, ensuring reliable, secure IT operations across our facilities.

Level I/II roles offer growth with hands-on troubleshooting, AD and security tasks, and site travel to support 34 rural service sites. Competitive benefits and mission-driven work in a non-profit health system.

Qualifications

• Level I: Associate's degree in computer technology or 1-2 years of related experience.
• Level I: Strong knowledge of workstation operating systems and peripherals.
• Level I: Customer service experience with ability to support end users.
• Level II: Associate's degree in computer technology and 2-4 years of network/system support experience.
• Level II: Advanced troubleshooting skills across systems and infrastructure.
• Level II: Experience with Active Directory, security concepts, and network support preferred.

Responsibilities

• Provide day-to-day support for workstations, printers, phones, and end-user applications.
• Respond to help desk requests and troubleshoot technical issues.
• Maintain and update computer equipment and peripherals.
• Support printing, scanning, and faxing functionality.
• Assist with hardware connectivity, including video conferencing and clinical devices.
• Perform routine maintenance and ensure systems are secure and protected.
• Maintain documentation for systems, processes, and support activities.
• Travel to Valley-Wide sites as needed.

Skills

End-user support

Customer service

Troubleshooting

Documentation

Travel to sites

Education

Associate's degree in computer technology

Tools

Active Directory

Security concepts

Network configurations

Job description

Job Details Job Location: Administrative Services Building - Alamosa, CO 81101 Position Type: Full Time Salary Range: $17.33 - $21.66 Hourly Join Our Team at Valley-Wide Health Systems, Inc.

We're looking for a detail-orientated System Technician who is dedicated to ensuring the reliability, security, and efficiency of our technology systems.

What You'll Do:

• Provide day-to-day support for workstations, printers, phones, and end-user applications
• Respond to help desk requests and troubleshoot technical issues
• Maintain and update computer equipment and peripherals
• Support printing, scanning, and faxing functionality
• Assist with hardware connectivity, including video conferencing and clinical devices
• Perform routine maintenance and ensure systems are secure and protected
• Maintain documentation for systems, processes, and support activities
• Travel to Valley-Wide sites as needed

Level I:

• Entry to early-career level role focused on foundational technical support
• Provides basic troubleshooting and end-user support across systems and devices
• Assists with workstation setup, deployments, and routine maintenance

Qualifications:

• Associate's degree in computer technology or 1-2 years of related experience
• Strong knowledge of workstation operating systems and peripherals
• Customer service experience with ability to support end users

Level II:

• Advanced role with greater independence and technical responsibility
• Handles complex troubleshooting across hardware, software, and network systems
• Supports infrastructure components, including servers, backups, and network configurations
• Assists with system improvements and higher-level technical support

Qualifications:

• Associate's degree in computer technology and 2-4 years of network/system support experience
• Advanced troubleshooting skills across systems and infrastructure
• Experience with Active Directory, security concepts, and network support preferred

Starting pay will be determined based on experience and placement at Level I or Level II.

Why Join Valley-Wide?

Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities.

We offer a comprehensive benefits package, including:

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Generous Paid Leave:
  • Vacation: 10 days accrued per year
  • Sick Leave: 12 days accrued per year
  • Holidays: 7 days per year + 3 Floating Holidays

Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.

Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights