System Support Specialist (Windows, SQL)

Intelerad; Raleigh (NC); On-site; AUD 90,000 - 120,000; Full time

Job summary

Intelerad is seeking a System Support Specialist I in Australia to deliver expert troubleshooting for Radiology IT systems, including RIS, PACS, and VNA, ensuring high uptime and performance.

The role partner with radiologists, technologists, and IT teams to resolve complex issues while maintaining healthcare interoperability standards and supporting InteleOrchestrator workflows across clinical environments.

Qualifications

• Bachelor's degree in Computer Engineering or related field, or equivalent experience.
• 3+ years of Healthcare IT, preferably supporting radiology systems (PACS, RIS, or medical imaging solutions).
• Strong knowledge of medical imaging workflows and healthcare IT architecture.
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow.
• Proficiency with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and database systems (SQL Server and/or Oracle).
• Working knowledge of DICOM, HL7, and healthcare interoperability standards.
• Excellent analytical and troubleshooting skills with ability to diagnose complex technical issues.
• Strong communication skills with ability to interact effectively with both technical and clinical personnel.
• Ability to work independently and manage multiple priorities in a fast-paced healthcare environment.

Responsibilities

• Technical Support & System Optimization: Provide advanced troubleshooting and resolution for Radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring minimal system downtime and maintained service level agreements.
• Healthcare Interoperability & Integration: Maintain and troubleshoot DICOM, HL7, and other healthcare interoperability standards to ensure seamless integration between medical imaging systems.
• Documentation & Knowledge Management: Create and maintain comprehensive technical documentation to support customer product use and system maintenance.

Skills

Healthcare IT experience

PACS/RIS knowledge

Strong communication

Education

Bachelor's degree in Computer Engineering or related field

Tools

Salesforce ServiceCloud

ZenDesk

ServiceNow

RHCSA

VMware

Microsoft Certifications

Cisco Certifications

Job description

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Europe UK/Ireland in the 2026 Best in KLAS: Global Software (Non-US) report.

Job Description

The System Support Specialist I provides critical technical expertise for our healthcare IT solutions, specializing in Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and medical imaging technologies. This role involves deep investigation and troubleshooting of technical issues, ensures optimal system performance and uptime for hospitals, clinics, and imaging centers by delivering expert troubleshooting, maintaining healthcare interoperability standards, and partnering with radiologists, technologists, and IT teams to resolve complex technical challenges while minimizing impact on patient care. Specifically, The Systems Support Specialist will be primarily responsible for providing support for our InteleOrchestrator products, which assist healthcare organizations by orchestrating, managing, and monitoring complex imaging and reporting workflows across clinical environments. The role will involve diagnosing technical issues, working closely with internal teams and clients, and ensuring timely resolution to minimize service impact.

Key Responsibilities

• Technical Support & System Optimization: Provide advanced troubleshooting and resolution for Radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring minimal system downtime and maintained service level agreements. Partner with clinical and IT stakeholders to optimize system workflows and address technical challenges that impact patient care delivery.
• Healthcare Interoperability & Integration: Maintain and troubleshoot DICOM, HL7, and other healthcare interoperability standards to ensure seamless integration between medical imaging systems. Support disaster recovery planning and backup solutions for critical radiology IT environments while ensuring compliance with privacy regulations for sensitive patient data.
• Documentation & Knowledge Management: Create and maintain comprehensive technical documentation to support customer product use and system maintenance. Document all troubleshooting activities and resolutions in ticketing systems to build organizational knowledge resources and enable efficient issue resolution across the support team.

Qualifications

Qualifications & Experience

• Bachelor's degree in Computer Engineering or related field, or equivalent experience
• 3+ years of experience in Healthcare IT, preferably supporting radiology systems (PACS, RIS, or medical imaging solutions)
• Strong knowledge of medical imaging workflows and healthcare IT architecture
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow
• Proficiency with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and database systems (SQL Server and/or Oracle)
• Working knowledge of DICOM, HL7, and healthcare interoperability standards
• Excellent analytical and troubleshooting skills with ability to diagnose complex technical issues
• Strong communication skills with ability to interact effectively with both technical and clinical personnel
• Ability to work independently and manage multiple priorities in a fast-paced healthcare environment

Preferred Qualifications

• Industry certifications in relevant technical domains (Microsoft, VMware, Cisco)
• Red Hat Certified System Administrator (RHCSA) certification
• Understanding of medical informatics architecture including VMware and storage solutions
• Working knowledge of Linux architecture and PostgreSQL
• Experience with scripting or automation for system administration (PowerShell, Bash, Python)
• Knowledge of cloud-based medical imaging solutions and telemedicine technologies
• Understanding cybersecurity best practices and HIPAA compliance Special Requirements
• This role is primarily rostered Monday to Friday, 9:00am – 5:30pm. From time to time, the successful candidate may be required to work alternative shifts to support business and resourcing needs.

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Applicants may be required to complete an online personality assessment as part of your application.

Intelerad is committed to the principles of equal employment. We are committedto complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment