System Support Specialist I

Dallas College; Dallas (TX); On-site; Full time

Job summary

Dallas College seeks a System Support Specialist I to provide desktop support and troubleshoot applications for internal and external users. This entry-level position demands strong technical knowledge and customer service skills, with a focus on effective communication and problem-solving. You will be responsible for system support, user training, and maintaining professional knowledge through development activities.

Qualifications

• Must have excellent customer service skills and be service oriented.
• Bilingual or multilingual preferred.
• General knowledge of computer hardware and software.

Responsibilities

• Provide desktop computer support and first-level application troubleshooting.
• Install, configure and upgrade operating systems and software.
• Train end users in access, security, use and customization of programs.

Skills

Customer service

Communication

Technical troubleshooting

Attention to detail

Education

High school diploma or GED equivalent

Job description

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Weekly Work Hours

40

Compensation Range

Staff Range N05 Hourly

Hourly Rate

$25.48 Hourly

FLSA

United States of America (Non-Exempt)

Position Type

Staff

Position Summary

An entry level position responsible for providing desktop computer support and first-level application and network troubleshooting for internal and external users.

Required Knowledge, Skills And Abilities

• General knowledge of computer hardware and software with an understanding of how it integrates with the computing systems and databases.
• Ability to apply knowledge of the broad range of technologies to achieve effective solutions.
• Quick learner with high attention to detail and ability to multi-task.
• Able to build effective relationships with internal and external partners to enhance collaboration and understanding.
• Able to keep track of deadlines and timelines and provide timely follow-up.
• Must be flexible with the ability to adapt to changes quickly and think conceptually.
• The ability to prioritize and escalate tickets to tier level two with detail and supporting documentation, ensuring that service level agreements are met.
• Ability to effectively communicate technical concepts to other technical staff members.
• Must have excellent customer service skills and be service oriented.
• Strong written and verbal communication skills.
  
  

Key Responsibilities

• Responsible for system support and technical assistance.
• Install, configure and upgrade operating systems and software, following policies and procedures of the district and organization.
• Monitors the system, sets up automated alerts, and performance notifications to proactively address problems.
• Responsible for creating and maintain user accounts and information.
• Confirms program objectives and specifications by testing new programs, comparing programs with established standards and making modifications.
• Maintains professional and technical knowledge of best practices through professional development activities.
• Work closely with other members of support and system groups to support efforts such as the analysis, design, planning of hardware and technical software.
• May be required to troubleshoot, and to install or repair any software problems or replace malfunctioning hardware.
• Collaborates with end users to determine issue(s) and ensure problem(s) are resolved in a timely manner.
• Train end users in access, security, use and customization of programs and software.
• May prepare or evaluate training materials and manuals.
• Follow protocols when escalating unresolved issues.
• Backup data files and information to prevent loss during system upgrades and equipment replacement procedures.
• Must have excellent listening, oral and written communications skills in order to communicate effectively with an array of stakeholders and constituents within the Dallas College network. Provides excellent customer service.
• Performs other duties as required.
• Completes required Dallas College Professional Development training hours per academic year.
  
  

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Occasionally may be required to lift and carry materials weighing up to 30 pounds.

Minimum Qualifications

• High school diploma or GED equivalent with one (1) year of experience in work related field.
• Bilingual or multilingual preferred.
• Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***
  
  

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications Deadline

May 30, 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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