System Support Specialist

MSI Express, INC; Portage (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

MSI Express, INC is seeking a System Support Specialist in Portage, IN. This role is pivotal for ensuring product and data integrity through proactive involvement in IT systems. You will support plant employees, conduct training on ERP/MRP systems, and troubleshoot IT issues.

Ideal candidates have a high school diploma with experience in IT support and knowledge of information systems. Excellent customer service and communication skills are essential.

Qualifications

• 1-3 years of experience with computers, software, hardware, and IT support.
• Experience with administration of ERP/MRP systems.
• Ability to work well with people over the phone and explain technical steps.

Responsibilities

• Ensure product integrity and data integrity through proactive IT system involvement.
• Support plant and office personnel on IT Systems.
• Train floor personnel to properly use ERP/MRP systems.

Skills

Computer operation practices

Information systems

Troubleshooting

Microsoft Office

Customer service

Education

High School diploma or equivalent

Bachelor’s degree in Information Systems or related field

Job description

## System Support SpecialistApplylocations: 6750 Portage IN Daniel Burnham B (Corporate)time type: Full timeposted on: Posted Yesterdayjob requisition id: R-101603**Job Description:****ROLE PURPOSE/ POSITION SUMMARY**The role of the System Support Specialist is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems. Support plant and office personnel on IT Systems for Quality, Production, Engineering, Inventory, and Logistics. Work with company employees to support computer systems and provide training with regard to IT systems. Identify and help to implement improvements. Function as an information source to various departments to continuously improve IT system efficiencies. Support the IT team on special department projects as required.**KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES*** ERP/MRP system support and plant personnel training Understand ERP/MRP system functions* Train floor personnel to properly use system to ensure data integrity* Assess and resolve manufacturing floor issues and implement solutions to prevent reoccurrence* Systems support of MRP System reporting, material management, scrap loss, production reporting, labor reporting and efficiency reporting* Maintenance management system administration* Quality and Training management system administration* Production workstation support and administration* Network hardware support and administration* Provide assistance in the use of workstation hardware and software for company employees* Assist with setup and configuration of workstation computers, peripherals* Assist in development of IT asset management systems to track hardware, software, antivirus and security systems* Follow and help improve standard operating procedures pertaining to IT Systems, MRP system, maintenance system and Quality reporting systems**QUALIFICATIONS/ CAPABILITY PROFILE****Minimum Education*** High School diploma or equivalent* Bachelor’s degree in Information Systems or related field - preferred**Minimum Experience*** 1-3 years’ experience with computers, software, hardware and IT support* Experience with administration of ERP/MRP systems**Minimum Knowledge/ Skills/ Abilities*** Knowledge of the practices, principles, and techniques of computer operation; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and the management of information systems* Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems* Ability to operate information technology systems and to troubleshoot and repair equipment* Proficient use of computers and Microsoft Office: Word, Excel, and Outlook* Ability to work well with people over the phone and explain technical steps in non-technical terms* Attention to detail, and ability to prioritize, work as part of a team and meet deadlines.* Excellent customer service, interpersonal, verbal and written communication skills.MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.