System Support Specialist

The Energy Authority; Bellevue (WA); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a forward-thinking nonprofit organization as a Systems Support Specialist, where you'll provide essential Tier One support to ensure the stability and efficiency of IT systems. This part-time role is perfect for those currently enrolled in an Information Technology program, allowing you to apply your skills in a collaborative environment. Contribute to meaningful projects that enhance the quality of life in communities served by public power utilities. If you're passionate about technology and customer service, this opportunity is tailored for you.

Qualifications

• Must provide Tier One support and ensure IT systems stability.
• Experience in customer service and troubleshooting required.

Responsibilities

• Provide basic end-user training on systems and software.
• Recommends and installs hardware and software systems.
• Troubleshoots and resolves issues with various systems.

Skills

Customer Service

Troubleshooting

Problem-Solving

Communication

Education

Currently enrolled in Information Technology program

Associate's degree in related area

Tools

Microsoft Office

Trouble Ticket Systems

Job description

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This range is provided by The Energy Authority. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $35.00/hr

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Talent Acquisition Professional | Staffing & Recruiting for Technology, Engineering, Finance/Accounting, Sales/Marketing, Go-To-Market, Human…

Systems Support Specialist

Regular Part-Time

Onsite

Bellevue, WA, US

***Part-Time opportunity. Applicant must be currently enrolled in Information Technology related program at a college or university.

About The Energy Authority

The Energy Authority is a public power-owned, nonprofit corporation with offices in Jacksonville, Florida, and Bellevue (Seattle), Washington. TEA provides public power utilities with access to advanced resources and technology systems so they can respond competitively in the changing energy markets. Through partnership with TEA, utilities benefit from an experienced organization that is singularly focused on deriving the maximum value of their assets from the market.

TEA Values

TEA employees share a common sense of purpose. When TEA accomplishes its mission, the result is improved quality of life for the citizens and businesses of the communities our clients serve.

TEA employees exceed the expectations of those they serve, deliver services with the highest standards of fair, honest, and ethical behavior, set the standard for service and expertise in our industry, embody a spirit of collaboration, and embrace TEA’s founding entrepreneurial spirit by seizing opportunities to deliver value.

If you are self-motivated, driven to deliver excellence, and passionate about your career, TEA is the perfect place for you.

It’s YOUR Future. It’s OUR Future.

SUMMARY

The Systems Support Specialist’s role is to provide Tier One support to the organization and to ensure the stability, integrity, and efficient operation of the organization’s IT systems in support of the core organization functions. This individual will apply proven communication and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of the organization’s investments.

***Part-Time opportunity. Applicant must be currently enrolled in Information Technology related program at a college or university.

ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Service:

• Provides basic end-user training on systems and software
• Develop a working knowledge of the organization and the company’s key functional processes and resources.

Systems Support:

• Recommends the purchase of desktop hardware, software, and accessories
• Inspects, installs, upgrades, configures, and tests new and existing hardware and software systems
• Performs equipment installations and relocations
• Implements the electronic storage policy, including recorded voice logs, system backup tapes, and offsite storage
• Ensures that process documentation exists for all routine and troubleshooting duties

Troubleshooting & Ticket Resolution:

• Ensures timely assessment, resolution, documentation, and communications with end users of issues in the support tracking system
• Troubleshoots, repairs, and works with equipment and software manufacturers to resolve problems on systems including, but not limited to: workstations, computer networks, printers, telephone equipment, videoconferencing systems, data feeds and application software
• Maintains electronic trouble ticket log

Team Duties:

• Assists other IT staff, as required, with general system support throughout the organization
• Be available to perform on-call duty, as needed
• Assists in departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education

COMPENSATION

• Competitive base salary ranges based on role, level, and location: $20.51-27.75/Hour.

EDUCATION and/or EXPERIENCE

Must be currently enrolled in Information Technology related program at a college or university. Associate's degree in a related area is desired, combined with 1-2 years of experience in the field or in a related area, or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Appropriate Microsoft certification highly desired.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Utilities and Energy Technology

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