System Support Engineer

ENSCO, Inc.; Town of Smithtown (NY); On-site; USD 65,000 - 101,000; Full time

Job summary

ENSCO, Inc. is seeking a System Support Engineer to join the Rail Service Department in Hauppauge, NY.

You will provide technical support to customers and internal teams, configure systems per customer specifications, and coordinate field service activities. Candidates should have a Bachelor’s degree or equivalent with 2 years of experience (or an Associate with 4 years), knowledge of electronics and TCP/IP networks, be willing to travel, and able to lift 50 lbs.

Qualifications

• Bachelor's degree or equivalent with 2 years' experience, or an Associate degree with 4 years' experience.
• Strong background or experience in electronics, computer, and networking technology, including building and repairing computers and setting up and troubleshooting basic TCP/IP networks.
• Experience in quality control and/or software testing.
• Working knowledge of common electronics tools, multimeters, function generators, and oscilloscopes.
• Ability to read schematics.
• Ability to work independently and learn.
• Proven ability to effectively manage changing or multiple priorities.
• Willingness to travel both domestically and internationally.
• Must be authorized to work in the U.S.
• Must be able to lift 50 lbs.

Responsibilities

• Provide technical support to customers and in-house departments.
• Configure systems to customer specifications and prepare them for shipment.
• Troubleshoot and repair equipment returned for service.
• Assist in the quality control of rail systems.
• Coordinate field service activities to ensure products and systems meet engineering design and customer specifications.
• Perform field installations and support, both domestically and abroad.
• Conduct various types of testing, including functional, system, integration, and regression testing.
• Other duties as assigned.

Skills

Electronics

Networking TCP/IP

Troubleshooting

Field service

Education

Bachelor's degree or equivalent

Associate degree

Tools

Multimeters

Oscilloscopes

Function generators

Networking equipment

Job description

For more than 50 years, ENSCO has been providing leading-edge engineering, science and advanced technology solutions to governments and private industries worldwide.

ENSCO prides itself in creating and applying advanced technologies for mission success. We provide systems engineering, integration, and advanced technology services to transform the future safety, security, and resiliency of critical missions on the ground, in the air, in space, and in the information systems that connect these domains.

For more than 33 years, KLD Labs, Inc. has provided innovative machine vision solutions tailored for railway customers' monitoring, measurement, inspection, condition-based maintenance, and asset management needs. Are you a technical problem-solver with a passion for delivering exceptional customer support? We are seeking a highly motivated and skilled System Support Engineer to join our Rail Service Department in Hauppauge, NY. In this role, you will play a crucial part in ensuring our customers receive the best technical support.

Responsibilities include:

• Provide technical support to customers and in-house departments.
• Configure systems to customer specifications and prepare them for shipment.
• Troubleshoot and repair equipment returned for service.
• Assist in the quality control of rail systems.
• Coordinate field service activities to ensure products and systems meet engineering design and customer specifications.
• Perform field installations and support, both domestically and abroad.
• Conduct various types of testing, including functional, system, integration, and regression testing.
• Other duties as assigned.

Qualifications Required

• Bachelor's degree or equivalent and 2 years of experience, or an associate degree and 4 years of experience.
• Strong background or experience in electronics, computer, and networking technology, including building and repairing computers and setting up and troubleshooting basic TCP/IP networks.
• Experience in quality control and/or software testing.
• Working knowledge of common electronics tools, multimeters, function generators, and oscilloscopes.
• Ability to read schematics.
• Ability to work independently and learn.
• Proven ability to effectively manage changing or multiple priorities.
• Willingness to travel both domestically and internationally.
• Must be authorized to work in the U.S.
• Must be able to lift 50 lbs.

Qualifications Desired

• Experience in service and support of computer-based systems.
• Ability to debug and resolve hardware issues in new and existing products.
• Software testing.
• Multilingual.
• BS degree in engineering.

Work Location Type: On-Site

Employment Type: Regular Full-time

Required Certifications: None

U.S. Citizenship Required: No

Security Clearance Required: None

Background Check Type: 7 Year Pre-Employment

Drug Screen Type: Pre-Employment Drug and Random Alcohol and Drug (FRA)

Contingent Upon Contract Award or Customer Approval: No

Salary Range

$65,499.20 - $101,484.91 USD

REAL ID Requirement

This position may require the ability to access to U.S. federal facilities. In accordance with the Department of Homeland Security’s enforcement of the REAL ID Act, as of May 7, 2025, individuals must present a REAL ID-compliant form of identification or an acceptable alternative to gain entry. For a list of acceptable forms of identification, please click here .

At ENSCO, a positive working environment and a competitive salary are only part of the reason for choosing a career here. We offer a comprehensive benefits package that creates a stimulating and supportive environment where you can thrive - visit ensco.com/careers/benefits to learn more.

Export Control and Licensing

This position may involve access to technology or technical data that is controlled under U.S. export control laws and regulations and the release of which to a non US person may require an export license from the U.S. Government.

ENSCO, Inc. and its wholly owned U.S. subsidiaries are Equal Opportunity Employers– veterans, disability

Voluntary Self-Identificationof Veteran Status

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ENSCO, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.