System Support Assistant

County of El Dorado; Apex (CA); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Down payment assistance

Job summary

The County of El Dorado is seeking a System Support Assistant in Placerville, CA to perform data entry, process changes, and support automated program systems for the Health and Human Services Agency. The role involves assisting with case management data, aid authorization, imaging, and reporting, while staying current with regulations and procedures.

The ideal candidate will have strong attention to detail, tech-savvy skills, and the ability to troubleshoot complex system issues, collaborate

Qualifications

• Three (3) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications.
• Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university; and
• Two (2) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications.
• Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record.

Responsibilities

• Perform data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance.
• Operate a variety of operating systems, software, or related equipment to support a department's programs, services, and administrative functions.
• Act as technical resource on more difficult problems or specialized issues.
• Maintain files, write or revise procedures, and may generate reports and documents using system resources.
• Review and reconcile system information; assess and update records; take corrective action as appropriate.
• Research procedures, regulations, and/or technical materials as necessary.
• Use manuals and system change documentation to review upcoming changes to regulations, programs, and systems to keep knowledge current.

Job description

THE COUNTY OF EL DORADO

The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

HEALTH AND HUMAN SERVICES AGENCY

The El Dorado County Health and Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include Behavioral Health, Public Health, Community and Social Services. Their over 600 employees are dedicated to enhancing and enriching the lives of those in their communities.

SOCIAL SERVICES DIVISION

The Health and Human Services Social Services Division strives to improve the quality of life for the residents of El Dorado County. They help residents meet basic needs and ultimately become self-sufficient by offering the following services: CalFresh, CalWORKs, Medi-Cal, General Assistance, and employment services.

THE OPPORTUNITY

Perform data entry, process changes, and operates automated systems or specialized software programs (such as MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, etc.); perform complex program support functions; perform a variety of specialized duties in support of professional and technical staff.

Responsibilities

• Perform data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance.
• Operate a variety of operating systems, software, or related equipment to support a department's programs, services, and administrative functions.
• Act as technical resource on more difficult problems or specialized issues.
• Maintain files, write or revise procedures, and may generate reports and documents using system resources.
• Review and reconcile system information (MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, or other automated system); assesses and updates records; take corrective action as appropriate.
• Research procedures, regulations, and/or technical materials as necessary.
• Use manuals, utilization guides, and All County Letters (ACL) System Change Requests (SCR), etc. to review upcoming changes to regulations, programs, and systems to keep knowledge current.

Ideal Candidate Statement

The ideal candidate for the System Support Assistant position is a detail-oriented, tech-savvy professional with strong proficiency in navigating and supporting automated program systems. This candidate demonstrates excellent problem-solving abilities, is comfortable researching regulations and translating updates into practical guidance, and excels at troubleshooting complex case or system issues. They are an effective communicator who can collaborate with program staff, management, and external partners, and who can prepare clear reports, training materials, and documentation. The ideal candidate is organized, adaptable, and able to prioritize multiple tasks while maintaining accuracy in a deadline-driven environment. They bring a customer-service mindset, a commitment to teamwork, and a strong ability to interpret and apply rules, regulations, and technical instructions.

They communicate effectively, participate in meetings to share progress and resolve concerns, and stay current on system procedures to keep staff informed through bulletins, updates, and training. They are comfortable gathering and analyzing data, identifying trends, and recommending improvements that support program goals.

This candidate collaborates well with internal teams, Subject Matter Experts, and external partners, representing the County in discussions related to system functionality and enhancements.

Education and Experience

Where college degrees and/or college course credits are required, degrees and college units must be obtained from an accredited college or university. Courses from non-accredited institutions will not be evaluated for this requirement.

Education and Experience: Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying.

Three (3) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications;

OR

Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university; and

Two (2) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications.

Licenses and Certifications

• Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record.

Equal Opportunity Statement

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

Background and Security

As required by Internal Revenue Service Publication 1075, individuals in positions that have access to Federal Tax Information (FTI), will be subject to a background investigation and a criminal history check. In addition, individuals hired into positions that have access to FTI will be re-investigated at least once every five (5) years.

Benefits

• Employees that are buying a home in El Dorado County may qualify for down payment assistance.

Vacancy Information

• One (1) full-time vacancy in the Health and Human Services Agency - Social Services located in Placerville, CA.