System Support Assistant

County of El Dorado; Placerville (CA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA/HSA

EAP

Basic Life Insurance

Long Term Disability

CalPERS Retirement

Deferred Compensation (457)

Paid Holidays

Vacation and sick leave

Job summary

The County of El Dorado is seeking a System Support Assistant in Placerville, CA to support automated public assistance systems and program operations within the Health and Human Services Agency. You will perform data entry, manage case records, and assist staff with system navigation and reporting.

The ideal candidate brings accuracy, problem-solving skills, and an ability to interpret regulations while collaborating with internal teams and external partners.

Qualifications

• Three years of full-time experience performing financial or statistical recordkeeping.
• OR thirty college semester units or forty-five quarter units plus two years of experience.
• Possession of, or ability to obtain, a California or Nevada driver's license.

Responsibilities

• Perform data entry transactions for case management, aid authorization, imaging, and data maintenance.
• Operate multiple operating systems, software, and equipment to support programs and admin functions.
• Serve as technical resource on difficult problems or specialized issues.
• Maintain files, write procedures, and generate reports using system resources.
• Review and reconcile system information (MEDS, C-IV, CalHEERS CWS/CMS, CMIPS).
• Research procedures and regulations, and review updates to stay current.

Skills

Data entry

System navigation

Troubleshooting

Report generation

Regulation research

Education

Three years of full-time experience in financial or statistical recordkeeping

30 college semester units or 45 quarter units + 2 years experience

Driver's License (CA or NV)

Tools

MEDS

C-IV

CalHEERS CWS/CMS

CMIPS

Job description

The County of El Dorado

The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

Health and Human Services Agency

The El Dorado County Health and Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include Behavioral Health, Public Health, Community and Social Services. Their over 600 employees are dedicated to enhancing and enriching the lives of those in their communities.

Social Services Division

The Health and Human Services Social Services Division strives to improve the quality of life for the residents of El Dorado County. They help residents meet basic needs and ultimately become self-sufficient by offering the following services: CalFresh, CalWORKs, Medi-Cal, General Assistance, and employment services.

The Opportunity

Perform data entry, process changes, and operates automated systems or specialized software programs (such as MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, etc.); perform complex program support functions; perform a variety of specialized duties in support of professional and technical staff.

The Selected Candidate Will Have The Opportunity To

• Perform data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance.
• Operate a variety of operating systems, software, or related equipment to support a department's programs, services, and administrative functions.
• Act as technical resource on more difficult problems or specialized issues.
• Maintain files, write or revise procedures, and may generate reports and documents using system resources.
• Review and reconcile system information (MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, or other automated system); assess and updates records; take corrective action as appropriate.
• Research procedures, regulations, and/or technical materials as necessary.
• Use manuals, utilization guides, and All County Letters (ACL) System Change Requests (SCR), etc. to review upcoming changes to regulations, programs, and systems to keep knowledge current.

Ideal Candidate Statements

The ideal candidate for the System Support Assistant position is a detail-oriented, tech-savvy professional with strong proficiency in navigating and supporting automated program systems. This candidate demonstrates excellent problem-solving abilities, is comfortable researching regulations and translating updates into practical guidance, and excels at troubleshooting complex case or system issues. They are an effective communicator who can collaborate with program staff, management, and external partners, and who can prepare clear reports, training materials, and documentation. The ideal candidate is organized, adaptable, and able to prioritize multiple tasks while maintaining accuracy in a deadline-driven environment. They bring a customer-service mindset, a commitment to teamwork, and a strong ability to interpret and apply rules, regulations, and technical instructions.

They communicate effectively, participate in meetings to share progress and resolve concerns, and stay current on system procedures to keep staff informed through bulletins, updates, and training. They are comfortable gathering and analyzing data, identifying trends, and recommending improvements that support program goals.

This candidate collaborates well with internal teams, Subject Matter Experts, and external partners, representing the County in discussions related to system functionality and enhancements.

Human Resources will assess your application to determine if you are minimally qualified using the following recommendations:

Where college degrees and/or college course credits are required, degrees and college units must be obtained from an accredited college or university. Courses from non-accredited institutions will not be evaluated for this requirement.

Education And Experience

Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying.

Three (3) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications.

OR

Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university, and Two (2) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications.

Licenses And Certifications

• Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record.

Recruitment Process

The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.

A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula.

Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation.

For more information on the recruitment process, the department may specify procedures.

Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

Additional Information

The County of El Dorado is recruiting applicants for System Support Assistant. This recruitment will establish a list for the purpose of filling current and future full time, part time and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer.

We Are Currently Recruiting For The Following

• One (1) full-time vacancy in the Health and Human Services Agency - Social Services located in Placerville, CA.

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history.

Escape the traffic and smog because El Dorado County is just:

• 40 miles to Downtown Sacramento
• 50 miles to Sacramento International Airport
• 129 miles to San Francisco

Here area few of the many activities and events available throughout El Dorado County:

• Hiking, Camping, Fishing, Boating, and Watersports
• Skiing and Snowboarding
• Live Music and Music Festivals
• Local Craft Breweries and Wineries
• El Dorado County Fair
• Placerville Speedway Races
• Farm to Fork Restaurants
• Small Business Shops

Employees that are buying a home in El Dorado County may qualify for down payment assistance. For more information, please refer to county resources.

CHECK OUT OUR VIDEO TO LEARN MORE!

The County of El Dorado participates in the E-Verify program to confirm employment eligibility. If hired, the information you provide on your Form I-9 will be used to verify your authorization to work in the United States.

Learn More

• E-Verify Notice of Participation
• Right to Work

The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs!

For Your Health And Well-Being

• Medical
• Dental
• Vision
• Flexible Spending Accounts - FSA & HSA
• Employee Assistance Program (EAP)
• Basic Life Insurance
• Long Term Disability (LTD)
• County sponsored Wellness program
• Discounts on gym memberships

For Your Financial Future

• CalPERS Retirement
• Deferred Compensation (457) Plans
• Optional Life Insurance

For Your Work/Life Balance

• Paid Holidays
• Floating Holidays
• Vacation and sick leave accruals
• Personal and bereavement leave

Below is a comprehensive benefit summary based on full-time, regular employment for the bargaining unit to which this classification is assigned.

Revised 1/2025, valid until modified by successor MOU or negotiated agreement.

To learn more about the benefits offered by the County of El Dorado, please refer to county resources.

Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law.

Supplemental Questions

• I acknowledge receipt of this information

Describe your experience working with automated public assistance or statewide program systems. Please include any work you have done assisting internal or external users with these systems. In your response, list the name of the system(s), the employer(s) where you gained this experience, and your dates of employment. If you do not have experience in this area, type N/A.

Describe your experience providing high-quality customer service when interacting with the public, vendors, contractors, or colleagues. Include the names of the employers where this experience was gained and your dates of employment. If you do not have experience in this area, type N/A.

Describe your experience researching upcoming changes to regulations, programs, or systems, and explain how you communicated recommendations or information to users. For each experience you reference, include the names of the relevant employers and your dates of employment. If you do not have experience in this area, type N/A.