System Support Analyst

PERCENTCHASE HIRECRUITERS; Columbus (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading recruitment firm is seeking a skilled System Support Analyst to provide support for Supply Chain, Procurement, and Fleet Operations systems in Columbus, OH. The ideal candidate will have a bachelor's degree with significant systems support experience, including SQL query writing. Responsibilities include troubleshooting, documentation creation, and collaboration with users and teams. This role requires strong communication skills and offers a chance for on-site engagement in a dynamic environment.

Qualifications

• Bachelor’s degree plus 4 years of experience or Associate’s degree plus 6 years of experience.
• Minimum 4+ years systems support experience needed.
• Experience troubleshooting system and data issues.

Responsibilities

• Provide system support for SCPFO applications and related technologies.
• Research and resolve data integrity and system issues.
• Communicate system changes, outages, and enhancements.

Skills

SQL query writing

Communication skills

Documentation skills

Problem-solving skills

Advanced Microsoft Office skills

Education

Bachelor’s degree

Associate’s degree

Tools

SQL

Cognos

ServiceNow

Jira

Ariba Commerce Automation Network

Job description

System Support Analyst (Supply Chain Systems)

Columbus, OH (Onsite – 5 Days/Week)

Must reside within 50-mile radius of downtown Columbus

Potential to Convert | No Sponsorship Available

We are seeking a System Support Analyst to support Supply Chain, Procurement, and Fleet Operations systems. This role will work onsite at the client’s headquarters in downtown Columbus, OH.

Position Overview:

Work under moderate supervision to support Supply Chain, Procurement, and Fleet Operations (SCPFO) systems. Identify, research, and resolve data, system, and business process issues while collaborating with business users and cross-functional teams.

Key Responsibilities:

• Provide system support for SCPFO applications and related technologies
• Research and resolve data integrity and system issues
• Assist in testing, production migration, and system upgrades
• Write and run SQL queries / Cognos reports for troubleshooting
• Create documentation, procedures, and quick reference guides
• Support process improvement and lean initiatives
• Communicate system changes, outages, and enhancements
• Track issues through resolution using tools like ServiceNow or Jira

Required Qualifications:

• Bachelor’s degree + 4 years experience
• OR Associate’s degree + 6 years experience
• Minimum 4+ years systems support experience
• SQL query writing or Cognos reporting – MUST HAVE
• Experience troubleshooting system and data issues
• Strong communication and documentation skills
• Advanced MS Office skills

Preferred:

• Ariba Commerce Automation Network / EDI
• ServiceNow / Jira
• Supply Chain, Procurement, or Fleet systems experience
• Experience supporting business users in operational environments