System Support Administrator - CICS

220 Companion Data Services; Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health plans

401k match

PTO

Job summary

Companion Data Services is seeking a full-time, on-site position in Columbia, SC to provide system and production support for applications and batch cycles. The role involves installation, configuration, monitoring, and problem resolution in a fast-paced, multi-platform environment, with collaboration across internal teams and vendors.

Applicants should have 2 years of IT experience in systems analysis or related fields and a Bachelor's in a related discipline.

Qualifications

• 2 years of technical IT experience in systems analysis, design, or programming.
• Bachelor's in a related field required.
• Experience with production support and monitoring processes.

Responsibilities

• Provide system/production support and monitoring for applications and batch cycles.
• Install, configure, administer, and schedule applications.
• Collaborate with internal teams and vendors to resolve issues.
• Monitor batch jobs and online applications for successful execution.
• Create and review documentation for accuracy and standards.
• Assist with testing and disaster recovery exercises.
• Communicate issues to on-call personnel and coordinate fixes.

Skills

Data center ops

System monitoring

Batch processing

Troubleshooting

Education

Bachelor's in IT field

Tools

Operating systems

Job description

Summary Companion Data Services provides leading IT solutions and managed services. We operate multiple geographically disperse data centers, including two of the nation’s largest healthcare data centers – both rated among the top five percent of data centers worldwide by MIPS. With three U.S. locations and decades of experience in government, commercial and education markets, our innovative solutions and reliable services allow clients to focus on core business and improve outcomes. Our data centers host applications process billions of transactions, supporting state, federal and commercial business.

Position Purpose

Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc. Participate in work sessions for system support and problem resolution. Location: This position is full time and fully onsite in Columbia, South Carolina (strongly preferred), State College, PA, or Dallas, TX. This position operates within a work environment that is fast paced, multi-platformed and customer-focused, project-oriented applications environment which may require action and response 24X7 to support the technical business needs of the customer. support environment.

Logistics

Companion Data Services – one of BlueCross BlueShield of South Carolina’s subsidiary companies. This position is not eligible for sponsorship now or in the future.

What You’ll Do

• Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications.
• Provide support for simple to moderate system/production performance concerns.
• Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• Monitor and report on scheduled batch and online applications for successful/unsuccessful execution.
• May run necessary system backups.
• Review and/or create documentation for accuracy, future problems, and company standards.
• Perform testing responsibilities as needed.
• Review all abnormal results/issues from previous processing cycles and verify that they have been logged/resolved.
• Communicate with applications on-call persons to repair applications that ended abnormally.
• May perform corrective actions whenever possible to fix applications that end abnormally and/or notify appropriate area for resolution.
• Consult with senior level peers on projects of greater complexity.
• Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.

Required Education

Bachelor's in a job related field

Degree Equivalency

Degree Equivalency: Associates degree plus an extra 2 years of job-related work experience for a total of 4 years of required work experience (see "required work experience") OR 6 total years required work experience.

Required Work Experience

2 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.

Required Skills and Abilities

• Comprehends data storage techniques, basic database philosophy, database management, and simple programming techniques.
• Good understanding of the requirements for maintaining production systems and the effect of program changes.
• Understands how to use structured techniques in new program development.
• Good understanding of development, quality assurance, and integration methodologies.
• Good communication and interpersonal skills.
• Able to work well under pressure and as part of a team.
• Pays attention to detail.

Required Software and Tools

• Working knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

We Prefer That You Have The Following

• Hands‑on experience with z/OS and CICS.
• COBOL, JCL, and/or REXX experience.
• Knowledge of monitoring/performance tools (such as BMC or IBM Performance Analyzer).
• Exposure to Assembler, VSAM, and SMP/E.

Our comprehensive benefits package includes the following

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

Veterans Welcome!

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.