Specialist, Technology Support - Request #37743442 II

Southcarolinablues; Columbia (SC); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

BlueCross BlueShield of South Carolina is seeking a Specialist, Technology Support II to join the Technology Support Center. The role is onsite, with a standard 8-hour shift between 6:30 AM and 6:30 PM, and requires a credit check and C2 eligibility.

Day-to-day duties include resolving routine to moderately complex technical issues, researching requests, and maintaining up-to-date documentation as technology changes. Strong customer service and problem-solving skills are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field; OR an Associate degree with related experience.
• 2 years of job related work experience plus 2 years of technical help desk experience.
• Knowledge of hardware/software, networking basics and business systems.

Responsibilities

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve and respond to requests from customers.
• Document and keep processes current as business and technology changes evolve.

Skills

Strong customer service

Problem solving

Provide technical guidance

Technical understanding

Industry knowledge

Education

Bachelor's degree in Computer Science/Information Technology

Associate degree in CS/IT or related field

2 years related work experience + 2 years help desk experience

Tools

Proficient with common business software

Job description

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we're stronger than ever. Our A.M. Best rating is A+ (Superior), making us the only health insurance company in South Carolina with that rating. We're the largest insurance company in South Carolina ...and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allow us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Job Title: Specialist, Technology Support II

Position Details:

• Contract to hire
• Role is Onsite
• Credit check is required for this role
• C2 eligibility is required
• Team Name: Technology Support Center
• Standard 8 Hour Shift between 6:30 AM - 6:30 PM
• Flexibility is preferred for OT

Day to Day:

Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve and respond to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve. May have an in-depth knowledge or experience in specific areas.

Nice To Have:

• Citrix
• VPN
• Microsoft Products (Outlook, Teams)

Soft Skills:

• Ability to multitask
• Ability to troubleshoot
• Strong communication skills

The Team:

• Two Supervisors
• 17 technicians

Position Summary

Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve and respond to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve. May have an in-depth knowledge or experience in specific areas.

Essential Duties and Responsibilities

40%

• Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes.
• Complete customer requests and provide guidance in resolution of application, hardware, and software problems.
• Determine business impact of requests and escalate to higher-level professionals when necessary.

20%

• Maintain knowledge database and call tracking database to enhance quality of problem resolutions.
• Keep apprized of changes in technology and processes by ensuring knowledge and documentation is current and centralized.

20%

• Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.

15%

• Analyze data to gain a better understanding of business impact.
• Conduct a gap analysis to respond to and align with customer business needs.

5%

• Perform other job related administrative duties as needed.

Required Skills and Abilities

• Strong customer service skills.
• Good problem solving skills.
• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Understands basic technical problems and solutions in relation to the business environment.
• Understands the industry's business systems and processes.

Required Software and Tools

• Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.

Work Environment

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center.

Required Education

• Bachelor's degree in Computer Science, Information Technology or job related degree.
• OR an Associate Degree in Computer Science, Information Technology or other job related degree.
• OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.

Required Work Experience

• None.

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position: $19.43/hour - $24.29/hour W-2.
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We've found dedication, work ethics and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more.

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.