System Specialist II

Schneider Electric; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Schneider Electric is seeking a Service Specialist II in San Leandro, CA to service complex systems, troubleshoot issues, perform maintenance, and advise on expanding product offerings for existing customers.

You will work under the Field Service Manager, coordinating with subcontractors as needed, and ensure on-time, customer-satisfied resolutions with detailed documentation and follow-up.

Qualifications

• Three or more years of trade and/or relevant work experience.
• Demonstrated focus on the customer.
• Offer and Application Knowledge.
• SSX/EcoStruxture or Tridium knowledge and experience.

Responsibilities

• Assist with cost estimates for minor system modifications
• Troubleshoot and repair complex customer systems independently
• Develop and implement hardware selections and software applications for assigned customers
• Check-out and start-up control systems
• Start-up, program, and check-out VFDs as well as load and test system databases
• Coordinate activities of subcontractors, when necessary
• Complete documentation for assigned tasks
• Suggest system improvements and modifications

Skills

Customer focus

SSX/EcoStruxture knowledge

Tridium knowledge

Offer knowledge

Job description

Location: San Leandro, CA

Position: Service Specialist II

This position is responsible for servicing complex system issues on time and to the customer's satisfaction. These specialists will troubleshoot and repair customer systems, perform scheduled maintenance and warranty work, and analyze customer needs and recommend expanded product offerings to existing customers.

What will you do?

• Assist with cost estimates for minor system modifications
• Troubleshoot and repair complex customer systems independently
• Develop and implement hardware selections and software applications for assigned customers
• Check-out and start-up control systems
• Start-up, program, and check-out VFDs as well as load and test system databases
• Coordinate activities of subcontractors, when necessary
• Complete documentation for assigned tasks
• Suggest system improvements and modifications

What qualifications will make you successful?

• Three or more years of trade and/or relevant work experience
• Demonstrated focus on the customer
• Offer and Application Knowledge
• SSX/EcoStruxture or Tridium knowledge and experience

What's in it for me?

• Opportunity for career advancement and upward mobility
• Excellent overall benefit package
• Opportunity to work for one of the best places to work

Who will you report to?

• Field Service Manager

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.