System Software Support Engineer

Makino,-Inc; Mason (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Makino, Inc. in Mason, OH seeks a System Software Support Engineer to install, configure and support Makino digital products and machine monitoring software. The role requires coordinating with customer IT and manufacturing teams to successfully complete installations.

The position involves on-site and remote support, detailed testing and training, plus creating installation documents. Travel up to 70% after the initial training period is required.

Qualifications

• Experience with Makino’s product families and Fanuc CNC controls.
• Knowledge of NC programming constructs for Fanuc controls.
• Strong Windows OS configuration, installation, recovery and support.
• Experience with TCP/IP networking and Ethernet cabling.
• Familiarity with IT tasks and network domain architectures.
• Effective verbal and written communication with customers and internal teams.
• Ability to work with limited supervision and travel up to 70% after training.

Responsibilities

• Configure, install and support Makino digital products and cell controller software.
• Set up Makino machining centers connected to digital products and load NC programs.
• Provide on-site and phone support for existing installations.
• Define and refine customer requirements for automated machining systems.
• Test and debug new Makino software products prior to field release.
• Deliver training on Makino digital products at office or customer sites.
• Help sales staff with demonstrations and technical questions as needed.
• Create installation and configuration documents per MAP procedures.

Skills

Windows OS

TCP/IP networking

SQL databases

Fanuc CNC

MS Office

Troubleshooting

Customer support

Travel 70%

Education

Associate degree in engineering or computing

Tools

Microsoft SQL Server Express

PostgreSQL

Windows Server

Job description

Position:System Software Support Engineer

Location: Mason, OH

Job Id:1395

# of Openings:0

Makino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino.

SUMMARY

The Systems Software Support Engineer supports several of Makino’s digital products, including the integration of Makino’s digital systems and machining centers into customer’s manufacturing facility network architectures. The Support Engineer is responsible for the configuration, installation, maintenance and support of the Makino’s digital products, which include the automation cell controller software systems and the machine monitoring integrated software systems. The installation of the Makino systems requires visits to customer facilities and extensive coordination with customer manufacturing and IT personnel to successfully complete the installation. A Systems Software Support Engineer must be able to communicate and effectively interact with other Makino technical groups and customers as the position includes the support and training of customers on the use of the Makino digital products and the troubleshooting of customer issues with these products.

ESSENTIAL DUTIES, RESPONSIBILITIES and AUTHORITIES

include the following. Others may be assigned.

• Configure, install and support Makino digital products that include cell controller software systems and machine monitoring software systems. This includes the configuration and setup of a Microsoft Windows-based PC at both Makino Mason and customer locations.
• Setup and configuration of the Makino machining centers connected to the digital products. This includes the setting of parameters and the installation of resource data, such as NC programs, in the Makino machine control system to support the integration of the digital products.
• Provide technical support to resolve issues/problems with Makino’s digital products. The support includes both on site and by phone for all existing installations.
• Work with customers to define the initial requirements of the automated machining systems that incorporate Makino’s digital products and provide suggestions for changes and improvements as may be needed that meet the customer’s requirements.
• Perform detailed testing and debug of new Makino digital software products and updated versions of existing products prior to field release as well as after release.
• Perform training for Makino digital products, both in the office and at the customer location as required.
• Setup and configuration of Makino machining center options requiring PC-based support knowledge to complete the setup process.
• Provide professional and technical assistance to sales engineers, regional managers, and distributor sales personnel in answering customer questions and providing demonstrations of Makino’s digital products as necessary.
• Develop, document, and maintain configurations and installation documents for Makino digital products following the Makino “MAP” procedures.

QUALIFICATIONS/SKILLS

• An in-depth understanding of Makino’s products [machining center and digital] and services including experience with Fanuc CNC controls.
• An understanding of the NC programming constructs for the Fanuc CNC control systems.
• An in-depth understanding of Microsoft Windows O/S platforms (i.e. Windows 10, Windows 11 & Windows Server platforms) including configuration, installation, recovery & support.
• Experience in TCP/IP networking and Ethernet cable architecture.
• Experience with IT related responsibilities and network Domain architectures.
• Capable of executing tasks and projects with limited supervision.
• Exceptional phone support and software/hardware troubleshooting skills.
• Proficient in Microsoft Word, Excel, Access, Outlook, Project and PowerPoint.
• Ability to work with a variety of functions within the business, including sales, service, and engineering.
• Experience with Structured Query Language (SQL), Database structure, installation & support (Microsoft SQL 2005 Express, 2014 Express, 2017 Express, 2019 Express & PostgreSQL).
• Effective verbal and written communication skills that includes both communications internal to Makino and with Makino’s customer base.
• Willingness to travel up to 70% after the initial training period.

EDUCATION and/or EXPERIENCE

A 2-year associate's degree in an engineering or computing discipline or equivalent work experience is recommended. Experience with the CNC Machining Center environment and automated systems would be a plus.

We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

Makino offers competitive pay, generous benefits and ongoing training.

Makino is proud to be an EEO/M/F/Disabled/Vets employer