System Operations Site Manager -Lockbourne, OH

Swisslog; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Swisslog is seeking a Service Manager in Atlanta to lead the customer support contract lifecycle from design through renewal and upgrade. You will supervise technicians and mechanics and manage day-to-day operations for AS/RS systems, directing shift leaders to ensure safety and performance.

You will oversee maintenance inspections, inventory management, and customer communications, shaping modernization of installed base and service delivery.

Qualifications

• 3–5 years’ experience in Business Development, Service Sales or Service Management.
• High degree of organizational and time management skills; strong verbal and written communications.
• Proven ability to thrive in a fast-paced, demanding environment and adapt to change.
• BA/BS in Business or Engineering Management or equivalent experience.
• 2 years’ experience as a manager.
• 2 years in a Service team or service product sales.
• Computer literate in MS Office; SAP experience is a plus.

Responsibilities

• Manage the customer support contract lifecycle from design to renewal and upgrade.
• Provide guidance and oversight of technicians and mechanics; manage day-to-day operations.
• Plan daily, weekly, and monthly preventative and predictive maintenance inspections.
• Direct shift leaders to ensure procedures, processes, and AS/RS performance.
• Enforce safe operational conduct (lock-out-tag-out, confined space, etc.).
• Communicate customer status to internal teams and align on growth and projects.
• Advise customers on how Swisslog products add value and promote modernization.
• Divert crises by escalating key issues to appropriate levels with involved teams.
• Manage spare parts inventory to ensure system availability without excess stock.

Skills

Business development

Service sales

Service management

Organizational skills

Verbal/written communication

Adaptability

MS Office proficiency

Education

BA/BS in Business or Engineering Management

Tools

SAP

MS Office

Job description

Where do people love what they do, and being great at what they do? At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Responsibilities

Make an impact

• Manage the customer support contract throughout entire life cycle, to include design, offer, monitor, renew, reassess and upgrade.
• Provide guidance and oversight of technicians and mechanics and manage day to day operations.
• Direct and plan the daily, weekly, and monthly preventative and predictive maintenance inspections.
• Direct the activities of the shift leaders to ensure adherence to procedures, processes and performance related to the AS/RS.
• Enforce the adherence to safe operational conduct including but not limited to: lock-out-tag-out, confined space, walkway clearance and noise protection.
• Periodically communicate customer status to the rest of WDS to ensure all may remain knowledgeable on customer growth, needs, and potential projects.
• Provide consultation to show the customer how our products may add value to their business. Maintain a thorough understanding of customer’s business, current and future. Promote modernization efforts among installed base
• Divert crisis situations by proactive escalation of key customer issues to appropriate levels, including involvement of Swisslog technicians, individual business unit managers, and engineering design teams
• Manage spare parts inventory to ensure system availability while avoiding carrying excess inventory.

Application Requirements

What you need to succeed

• 3-5 years’ experience Business Development, Service Sales or Service Management field
• A high degree of organizational and time management skills and excellent verbal/written communications skills is required.
• Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.
• B.A. /B.S. in Business or Engineering Management field or equivalent job experience.
• 2 years’ experience as a manager
• 2 years as part of a Service team or service product sales
• Computer literate in all MS Office products, SAP experience a benefit

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family.

So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 2,900 experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.

Join the journey!

Note for United States job postings (EEO statement): Swisslog is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.