System of Care Family Partner (Ashe, Alleghany, Stokes)

Vaya Health; Jefferson (NC); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Family Partner to support children and families facing behavioral health challenges. This role involves active participation in Child and Family Teams, ensuring that families are empowered and their needs are met through effective collaboration and advocacy. The Family Partner will engage with community stakeholders, provide training, and lead efforts to improve service quality. Ideal candidates will have a strong understanding of family dynamics and SOC principles, along with a commitment to fostering a supportive environment for families. Join a mission-driven organization that values community engagement and professional development.

Qualifications

• High school diploma or GED required with 4 years of caregiving experience.
• Completion of SOC training within 12 months of employment.

Responsibilities

• Provide advocacy, resource linkage, and collaboration with Child and Family Teams.
• Recruit community members and promote behavioral health services.

Skills

Knowledge of SOC values and principles

Effective collaboration with diverse stakeholders

Understanding of family dynamics and needs

Knowledge of Person-Centered Planning

Ability to document in electronic records

Education

High school diploma or GED

4+ years of experience as a primary caregiver

Job description

Location:

Remote - must live in or near Ashe, Alleghany, or Stokes County, North Carolina.

General Statement of Job

The Family Partner is or has been a primary caregiver (e.g., parent; legal guardian) of a child with serious emotional, intellectual/developmental, behavioral, substance use, or mental health concerns. They have knowledge of the behavioral health system and provide coaching, modeling, and education of system protocols and processes. The Family Partner supports children, youth, and families, adhering to System of Care (SOC) values, and collaborates with multiple service providers to offer individualized, trauma-informed advocacy. They work with community stakeholders, support development of local Community Collaboratives, and provide training, support, and leadership opportunities to families and agencies. The role covers a three-county area in collaboration with the SOC Coordinator.

Essential Job Functions

Family Support/Child and Family Teams

The Family Partner actively participates in Child and Family Teams (CFTs) to ensure:

1. Children, youth, and families are prepared for meetings and understand the process.
2. Family members are encouraged to contribute to agendas and invite lists.
3. Children, youth, and families actively participate, identifying strengths, needs, and goals.
4. Plans align with the family's culture, language, and values.
5. Services are strength-based, flexible, and available in the community.
6. CFTs include natural supports and community agencies.
7. Communication uses child- and family-friendly language.
8. Services involve evidence-based practices and informal supports.
9. Concerns are addressed, and services are adjusted as needed.

The Family Partner provides ongoing support, including advocacy, resource linkage, and collaboration with CFT members and other staff. They also facilitate community connections and leadership opportunities for families.

Community Engagement and Outreach

They ensure diverse community representation in Collaboratives, actively recruit members, and participate in community events to promote SOC and behavioral health services.

Training and Capacity Building

The Family Partner assists with or delivers training to stakeholders and families on SOC principles, family-driven practices, and strength-based processes.

Evaluation and Quality Improvement

They lead or support efforts to evaluate SOC effectiveness, advocate for high-quality care, maintain documentation, and participate in related meetings and trainings.

Collaboration with State and Community Bodies

They represent their counties in statewide meetings, participate in subcommittees, and meet all Department standards, including attending webinars, meetings, and site visits.

Professional Development

The Family Partner receives SOC training, participates in professional development, and attends relevant meetings and trainings.

Knowledge, Skills & Abilities

• Thorough knowledge of SOC values and principles
• Effective collaboration with diverse stakeholders
• Understanding of family dynamics and needs
• Knowledge of Person-Centered Planning and service protocols
• Ability to document in electronic records while maintaining confidentiality
• Valid NC driver’s license

Qualifications & Education

High school diploma or GED required, with at least four years of experience as a primary caregiver for a child or youth receiving Medicaid or state-funded behavioral health services. Within 12 months of employment, completion of SOC training from NC DMH/DD/SAS is required.

Mental/Physical Requirements

Must have close visual acuity, ability to perform physical activities such as walking and reaching, and lift up to 10 pounds. Sedentary work required, with extended sitting periods.

Residency Requirement

Must reside in North Carolina or within 40 miles of the state border.

Salary

Dependent on qualifications and experience. The position is non-exempt and eligible for overtime.

Application Deadline

Open until filled.

Application Process

Apply online via Vaya Health’s Career Center at https://www.vayahealth.com/about/careers/.

Vaya Health is an equal opportunity employer.