System Middleware Analyst

Technogen; Seattle (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading IT services provider in Seattle is seeking a Senior Middleware Analyst to support telecommunications projects. The ideal candidate should have experience with middleware platforms, a solid understanding of telecom terminology, and excellent communication skills. Responsibilities include resolving technical issues across multiple vendors and developing effective work and call flows. This role requires the ability to work independently and thrive under pressure, ensuring deadlines are met in a dynamic environment.

Qualifications

• Must articulate the importance of SOA to business.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure in chaotic situations.

Responsibilities

• Work with various department staff and agencies to meet deadlines.
• Resolve technical telecommunications problems with multiple vendors.
• Understand and develop call center features like ACD and VDN.

Skills

Understanding telecom terminology

Middleware experience

Excellent communication skills

Previous Systems Middleware Analyst experience

Knowledge of Telephony services

Ability to resolve technical telecommunications problems

Tools

Avaya

Cisco

Job description

TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12+ years.TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end to end IT and Business consulting services projects in public and commercial sectors across the globe.

Job Description

• Needs to be able to understand the telecom terminology
• Middleware experience and concepts of middleware platforms.
• A senior middleware analyst should be able to articulate why SOA is important to business.
• Tibco is only a plus, not a requirement
• Excellent communication skills
• Communication skills are extremely important for these roles
• Previous Systems Middleware Analyst experience needed

Additional Information

• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
• Knowledge of current Telephony services and Technologies.
• Knowledge of Avaya and/or Cisco platforms, call center features and operations.
• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.
• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
• Ability to develop work and call flows
• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video
• Disseminate information effectively to all teams and customers
• Understand a large and complex network environment