Senior Middleware Analyst - SOA & Telephony Specialist

Technogen; Seattle (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading IT services provider in Seattle is seeking a Senior Middleware Analyst to support telecommunications projects. The ideal candidate should have experience with middleware platforms, a solid understanding of telecom terminology, and excellent communication skills. Responsibilities include resolving technical issues across multiple vendors and developing effective work and call flows. This role requires the ability to work independently and thrive under pressure, ensuring deadlines are met in a dynamic environment.

Qualifications

• Must articulate the importance of SOA to business.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure in chaotic situations.

Responsibilities

• Work with various department staff and agencies to meet deadlines.
• Resolve technical telecommunications problems with multiple vendors.
• Understand and develop call center features like ACD and VDN.

Skills

Understanding telecom terminology

Middleware experience

Excellent communication skills

Previous Systems Middleware Analyst experience

Knowledge of Telephony services

Ability to resolve technical telecommunications problems

Tools

Avaya

Cisco

Job description

A leading IT services provider in Seattle is seeking a Senior Middleware Analyst to support telecommunications projects. The ideal candidate should have experience with middleware platforms, a solid understanding of telecom terminology, and excellent communication skills. Responsibilities include resolving technical issues across multiple vendors and developing effective work and call flows. This role requires the ability to work independently and thrive under pressure, ensuring deadlines are met in a dynamic environment.