Big Data Consultant

Technogen; Rockville (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions company located in Rockville, MD is looking for skilled professionals in IT services and telecommunications. Candidates should have solid experience with Hive, AWS, SQL, and Java, as well as knowledge of call center operations and capabilities in managing telephony issues. The role requires the ability to work under pressure and effectively communicate within diverse teams. This position is integral to delivering tech solutions to various external agencies in a fast-paced environment.

Qualifications

• Working independently with various departments and agencies.
• Knowledge of current Telephony services and technologies.
• Ability to resolve technical telecommunications problems using multiple vendors.

Responsibilities

• Develop work and call flows.
• Understand and manage a large complex network environment.
• Communicate effectively under pressure.

Skills

Hive

AWS

SQL

Java

R language

Telephony services

Avaya and Cisco platforms

Call Center operations

Job description

TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12+ years.TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end to end IT and Business consulting services projects in public and commercial sectors across the globe.

Job Description

• Hive and AWS
  
• SQL and Java
• Having knowledge of “R” language

Additional Information

• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.

• Knowledge of current Telephony services and Technologies.

• Knowledge of Avaya and/or Cisco platforms, call center features and operations.

• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.

• Ability to communicate effectively, both verbally and in writing.

• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.

• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).

• Ability to develop work and call flows

• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video

• Disseminate information effectively to all teams and customers

• Understand a large and complex network environment