System Engineer - Intune AD Admin

FirstNet Global; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Job summary

FirstNet Global is seeking an experienced IT Endpoint Administrator in Atlanta to build and deliver application packages for Intune, manage escalations on endpoint devices, and administer Azure/Azure AD. You will develop processes, train staff, and produce KPI reporting to improve IT support operations.

Ideal candidates bring a Bachelor’s degree with 3+ years in a large-scale IT environment, strong PowerShell scripting, and hands-on experience with Intune, Azure AD, and Endpoint Configuration

Qualifications

• Bachelor’s Degree in a related field plus 3 years of IT experience in a large-scale environment.
• Experience with Intune Endpoint Management, Azure AD, and Endpoint Configuration Manager required.
• PowerShell scripting is preferred.

Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.
• Manage urgent and complicated support issues and act as escalation point.
• Administer Azure and Azure Admin portal; manage endpoint devices.
• Develop escalation processes and training materials for staff.
• Provide KPI reporting and data analysis to inform decisions.

Skills

Verbal communication

Written communication

Analytical thinking

Customer service

Education

Bachelor’s Degree in a related field

Tools

Microsoft Intune

Endpoint Configuration Manager

Azure Active Directory

Microsoft 365

PowerShell

Windows 10/11 administration

Job description

Benefits

• 401(k)


• Company parties


• Competitive salary

Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.


• Manages and coordinates urgent and complicated support issues.


• Act as an escalation point for all requests and incidents regarding endpoint devices. Administration and management of mobile devices and laptops.


• Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.


• Administration of Azure and Azure Admin portal.


• Train, coach, and mentor support staff. Build, edit, publish, and document training material for support staff including how to video documentation. Interact with internal and external customers.


• Provide data and reporting of KPI’s and trends, weekly, monthly, and as needed.


• Maintain an effective and workable framework for managing and improving customer IT support in the organization. Advise management on escalated incidents, identified trending patterns. Provide recommend solutions that may require additional client support or system enhancements.

Minimum Qualifications

Bachelor’s Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

• Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required.


• PowerShell Scripting is preferred.

Preferred Skills Knowledge of, and ability to demonstrate

• Command of comprehensive inventory management principles.


• Strong verbal and written communication skills.


• Excellent customer service skills and soft skills.


• Prioritizing and assigning work.


• Administration of Azure, Azure Admin Portal, with proficiency in PowerShell


• Installing, configuring, critical thinking, excellent troubleshooting skills, with strong technical aptitude on all Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms, systems.


• Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi).


• Analyzing processes, information, and data- to help provide and recommend solutions.


• Create and update documentation and knowledge articles.

Preferred Qualifications

• Experience in basic Network troubleshooting, diagnostic, and repair.


• Experience performing day-to-day Troubleshooting, Diagnostic and support of laptops, printer, etc.


• Security and patch management experience desired.


• Experience with ServiceNow Ticketing system.


• Windows 11 Operating System experience.


• Microsoft M365 support Experience


• M365 Copilot/ Copilot Chat /Teams Administration


• Microsoft Intune, Endpoint Configuration Manager

Technical Skills

• Office 365 Experience in supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook, etc.) Microsoft Intune, Endpoint Configuration Manager


• Strong hands‑on experience in hardware and software infrastructure tools


• Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, Microsoft Teams.


• Understanding of daily operations and delivery processes


• Application / software installation and troubleshooting


• Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools


• Windows System administration


• Strong Troubleshooting Skills


• Hardware, operating system & software knowledge of laptops, desktops & mobile devices Android & iPhone.


• Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc.


• Understanding of Microsoft Active Directory 2012 of later, and networking topology


• Strong knowledge of server and network equipment.

Required / Desired Skills

| Skill | Required / Desired | Amount | of ExperienceProvide maintenance, configuration, and reliable operation of the endpoint MS Intune, Azure AD and MS Endpoint Configuration Manager. | Required | 3 | Years |

supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook | Required | 3 | Yearssupporting, installing, troubleshooting Microsoft Intune, Endpoint Configuration Manager | Required | 3 | Years

Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, Microsoft Teams. | Required | 3 | YearsWorking knowledge of supporting computer peripherals, network copiers, Video conference equipment etc. | Required | 3 | Years