Senior Endpoint / Intune Administrator

Skywalk Global; Atlanta (GA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Skywalk Global is seeking an experienced IT Endpoint Administrator to manage Intune/Endpoint Manager, Azure AD, and related services. You will handle escalations, administer Azure portals, and mentor support staff while delivering KPI reports and improving end-user IT support.

A strong PowerShell background and 3+ years in large IT environments are required, with hybrid onsite work flexibility. The role emphasizes maintaining security, patching, and efficient operations across Windows 10/11,

Qualifications

• Bachelor’s Degree in a related field and 3 years of IT analyst experience or equivalent.
• Experience with Intune, AzureAD, EntraID, and Active Directory required.
• PowerShell scripting preferred.

Responsibilities

• Build and deliver Intune/Endpoint Manager packages.
• Serve as escalation point for endpoint device issues and incidents.
• Administer Azure and Azure Admin Portal; train support staff.
• Provide KPI data and trends; generate weekly/monthly reports.
• Maintain framework for improving end‑user IT support.

Skills

Intune Endpoint Management

Azure Active Directory

MSEndpointConfigurationManager

PowerShell

Microsoft Entra

Windows 10/11

Windows Server 2012-2019

Microsoft 365

Microsoft Teams

ServiceNow

Endpoint Management

Copilot/ CopilotChat

Education

Bachelor’s Degree in a related field

Tools

Azure Admin Portal

PowerShell

Microsoft Intune

ServiceNow ticketing

Job description

Intune, Microsoft Entra, Endpoint Configuration Manager, PowerShell, Azure, Active Directory, Microsoft 365, Microsoft Teams, Windows Server 2012-2019, iOS, Android, Networking topology, ServiceNow, Windows Admin, M365 Copilot, Copilot Chat, Windows 10/11, Windows 11 Operating System, Microsoft Teams Premium

Duration

12/07/2026 - 06/30/2027

Job Summary

Undergeneralsupervision,combinesstrongtechnicalskillswithknowledgeofthedatabaseadministration.Worksononeormoreprojectsofhighcomplexity.AGENCY:Dept.ofEarlyCare&Learning(DECAL)PositionDescription:Theprimaryresponsibilityofthispositionistoprovidemaintenance,configuration,andreliableoperationoftheendpointandMobileArchitecturesystems.Thesesystemsincludebutarenotlimitedto:MSIntune,AzureADandMSEndpointConfigurationManager.ThispositionisalsoresponsibleforresearchingnewtechnologyanddevelopingaroadmapofthefuturedirectionofallEndUserSupportsystemstocontinuouslyimproveandkeepupwiththebusinessandITneeds.Thispositionwillactivelyresolveproblemsandissueswithcomputersystemstolimitworkdisruptionsandproductionoutages.UPDATE:WorkSchedule:Hybrid/Onsite:Theywillneedtoperformworkonsite,howeverthecontractorwilldefinitelyhavesomeremoteworkavailabletothem,butitispossiblethatsomeweekswillneedtobeonsite5daysperweek.Theyshouldexpecttobeonsitemoredaysthanremote.Responsibilities:BuildanddeliverapplicationpackagesforIntuneEndpointManager.Managesandcoordinatesurgentandcomplicatedsupportissues.Actasanescalationpointforallrequestsandincidentsregardingendpointdevices.Administrationandmanagementofmobiledevicesandlaptops.Developmethodologiesandescalationprocessestoensureproperescalationandinformationflowwithintheorganization.AdministrationofAzureandAzureAdminportal.Train,coach,andmentorsupportstaff.Build,edit,publish,anddocumenttrainingmaterialforsupportstaffincludinghowtovideodocumentation.Interactwithinternalandexternalcustomers.ProvidedataandreportingofKPI’sandtrends,weekly,monthly,andasneeded.MaintainaneffectiveandworkableframeworkformanagingandimprovingcustomerITsupportintheorganization.Advisemanagementonescalatedincidents,identifiedtrendingpatterns.Providerecommendsolutionsthatmayrequireadditionalclientsupportorsystemenhancements.MinimumQualifications:Bachelor’sDegreeinarelatedfieldandthreeyearsofprogressivelyresponsible,professionallevelanalystandsystemsexperienceinalargescaleInformationTechnologyenvironment;oranequivalentcombinationofeducationandexperiencesufficienttosuccessfullyperformtheessentialdutiesofthejobsuchasthoselistedabove.IntuneEndpointManagementandAzureMicrosoftEntraID,AzureAdministration,andActiveDirectoryexperiencerequired.PowerShellScriptingispreferred.PreferredSkillsKnowledgeof,andabilitytodemonstrate:Commandofcomprehensiveinventorymanagementprinciples.Strongverbalandwrittencommunicationskills.Excellentcustomerserviceskillsandsoftskills.Prioritizingandassigningwork.AdministrationofAzure,AzureAdminPortal,withproficiencyinPowerShell.Installing,configuring,criticalthinking,excellenttroubleshootingskills,withstrongtechnicalaptitudeonallWindows10/11,Apple,Android,Azure,EntraID,Intune,ActiveDirectoryplatforms,systems.Knowledgeofnetworkingandhowthingsareconnectedandroutedonthenetwork(ethernetandWi-Fi).Analyzingprocesses,information,anddata-tohelpprovideandrecommendsolutions.Createandupdatedocumentationandknowledgearticles.PreferredQualifications:ExperienceinbasicNetworktroubleshooting,diagnostic,andrepair.Experienceperformingday-to-dayTroubleshooting,Diagnosticandsupportoflaptops,printer,etc.Securityandpatchmanagementexperiencedesired.ExperiencewithServiceNowTicketingsystem.Windows11OperatingSystemexperience.MicrosoftM365supportExperienceM365Copilot/CopilotChat/TeamsAdministrationMicrosoftIntune,EndpointConfigurationManager.TechnicalSkills:Office365Experienceinsupporting,installing,troubleshooting,M365mainstreamproducts.(including:MicrosoftTeams,TeamsPremium,NewOutlook,etc.).MicrosoftIntune,EndpointConfigurationManager.Stronghands-onexperienceinhardwareandsoftwareinfrastructuretools.ExcellentknowledgeofWindows10/11,WindowsServer2012-2019,M365,MicrosoftAzure,MicrosoftTeams.Understandingofdailyoperationsanddeliveryprocesses.Application/softwareinstallationandtroubleshooting.KnowledgeandexperiencewithServiceNow(SanDiegoorlaterversion)ticketingtools.WindowsSystemadministration.StrongTroubleshootingSkills.Hardware,operatingsystem&softwareknowledgeoflaptops,desktops&mobiledevicesAndroid&iPhone.Workingknowledgeofsupportingcomputerperipherals,networkcopiers,Videoconferenceequipmentetc.UnderstandingofMicrosoftActiveDirectory2012oflater,andnetworkingtopology.Strongknowledgeofserverandnetworkequipment

Responsibilities

• BuildanddeliverapplicationpackagesforIntuneEndpointManager.
• Managesandcoordinatesurgentandcomplicatedsupportissues.
• Actasanescalationpointforallrequestsandincidentsregardingendpointdevices.Administrationandmanagementofmobiledevicesandlaptops.
• Developmethodologiesandescalationprocessestoensureproperescalationandinformationflowwithintheorganization.AdministrationofAzureandAzureAdminportal.Train,coach,andmentorsupportstaff.Build,edit,publish,anddocumenttrainingmaterialforsupportstaffincludinghowtovideodocumentation.Interactwithinternalandexternalcustomers.
• ProvidedataandreportingofKPI’sandtrends,weekly,monthly,andasneeded.
• MaintainaneffectiveandworkableframeworkformanagingandimprovingcustomerITsupportintheorganization.Advisemanagementonescalatedincidents,identifiedtrendingpatterns.Providerecommendsolutionsthatmayrequireadditionalclientsupportorsystemenhancements.

Minimum Qualifications

Bachelor’sDegreeinarelatedfieldandthreeyearsofprogressivelyresponsible,professionallevelanalystandsystemsexperienceinalargescaleInformationTechnologyenvironment;oranequivalentcombinationofeducationandexperiencesufficienttosuccessfullyperformtheessentialdutiesofthejobsuchasthoselistedabove.

• IntuneEndpointManagementandAzureMicrosoftEntraID,AzureAdministration,andActiveDirectoryexperiencerequired.
• PowerShellScriptingispreferred.

PreferredSkillsKnowledgeof,andabilitytodemonstrate:

• Commandofcomprehensiveinventorymanagementprinciples.
• Strongverbalandwrittencommunicationskills.Excellentcustomerserviceskillsandsoftskills.
• Prioritizingandassigningwork.
• AdministrationofAzure,AzureAdminPortal,withproficiencyinPowerShell
• Installing,configuring,criticalthinking,excellenttroubleshootingskills,withstrongtechnicalaptitudeonallWindows10/11,Apple,Android,Azure,EntraID,Intune,ActiveDirectoryplatforms,systems.Knowledgeofnetworkingandhowthingsareconnectedandroutedonthenetwork(ethernetandWi-Fi).
• Analyzingprocesses,information,anddata-tohelpprovideandrecommendsolutions.Createandupdatedocumentationandknowledgearticles.

Preferred Qualifications:

• ExperienceinbasicNetworktroubleshooting,diagnostic,andrepair.
• Experienceperformingday-to-dayTroubleshooting,Diagnosticandsupportoflaptops,printer,etc.
• Securityandpatchmanagementexperiencedesired.
• ExperiencewithServiceNowTicketingsystem.
• Windows11OperatingSystemexperience.
• MicrosoftM365supportExperienceM365Copilot/CopilotChat/TeamsAdministration
• MicrosoftIntune,EndpointConfigurationManager
• TechnicalSkills:Office365Experienceinsupporting,installing,troubleshooting,M365mainstreamproducts.(including:MicrosoftTeams,TeamsPremium,NewOutlook,etc.).MicrosoftIntune,EndpointConfigurationManager
• Stronghands-onexperienceinhardwareandsoftwareinfrastructuretools
• ExcellentknowledgeofWindows10/11,WindowsServer2012-2019,M365,MicrosoftAzure,MicrosoftTeams.
• Understandingofdailyoperationsanddeliveryprocesses
• Application/softwareinstallationandtroubleshooting
• KnowledgeandexperiencewithServiceNow(SanDiegoorlaterversion)ticketingtools
• WindowsSystemadministration
• StrongTroubleshootingSkills
• Hardware,operatingsystem&softwareknowledgeoflaptops,desktops&mobiledevicesAndroid&iPhone.
• Workingknowledgeofsupportingcomputerperipherals,networkcopiers,Videoconferenceequipmentetc.
• UnderstandingofMicrosoftActiveDirectory2012oflater,andnetworkingtopology
• Strongknowledgeofserverandnetworkequipment

supporting,installing,troubleshooting,M365mainstreamproducts.(including:MicrosoftTeams,TeamsPremium,NewOutlookRequired3Years

supporting,installing