System Engineer/Administrator

Concero; St. Louis (MO); On-site; USD 75,000 - 105,000; Full time

Job summary

Concero is seeking a seasoned IT end-user support professional to plan, coordinate, and improve end-user technology services for executives and staff at the Clayton office in St. Louis.

You will partner with stakeholders, manage devices, and monitor Teams and UCS environments to promptly resolve issues and drive adoption of workplace technologies. Responsibilities include White Glove support for senior leaders, print services management, and collaboration platform administration, with emphasis

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, Communications, or a related discipline.
• Minimum 5 years of related work experience in IT or service delivery.
• Experience in a corporate office environment.
• Strong written and verbal communication and presentation skills.
• Ability to prioritize multiple projects and manage vendor relationships.

Responsibilities

• Partner with stakeholders and IT teams to drive adoption of workplace technologies.
• Monitor Microsoft Teams and Teams Town Hall environments to resolve issues.
• Provide hands-on support for Teams Rooms, A/V systems, and large events.
• Deliver White Glove support to senior leaders in the Clayton office.
• Oversee enterprise print services, secure print, and device management.
• Coordinate with vendors to meet SLAs and drive service improvements.
• Evaluate service delivery and escalate critical issues as needed.

Skills

Customer service

Communication skills

Executive support

Vendor management

Team collaboration

Education

Bachelor's degree in Information Technology, Computer Science, Business, Communications, or related

Tools

Microsoft Teams

Windows administration

Print management systems

A/V systems

Job description

In this role, you will support Company’s business objectives by planning, coordinating, and improving end-user technology services, including executive and site support, security administration, mobile devices, print services, collaboration platforms, and other workplace technologies. The role partners with business stakeholders, service providers, and vendors to enhance the employee technology experience, promote technology adoption, and establish effective processes and performance standards for collaboration, conferencing, and managed print solutions. The role also develops and executes proactive, real-time monitoring of Microsoft Teams and Cisco UCS environments to identify, troubleshoot, and resolve service issues.

• Essential Job FunctionsPartner with business stakeholders and IT teams to identify opportunities for end-user education, knowledge sharing, and effective adoption of workplace technologies.
• Support the day-to-day administration, configuration, maintenance, and real-time monitoring of Microsoft Teams and Teams Town Hall environments to identify and resolve performance and service issues.
• Provide hands-on support for Teams Rooms, audio/visual systems, executive meetings, high-priority events, and large-scale virtual broadcasts, including setup, preparation, and issue resolution.
• Deliver White Glove support to senior leaders and executives, primarily in the Clayton office, with a focus on responsive service and a high-quality user experience.
• Oversee the configuration, deployment, and management of enterprise print services, including secure print, managed print accounts, devices, vendors, and related service performance.
• Support standard Microsoft Windows administration, endpoint deployments, and system configuration activities.
• Work with service providers and vendors to establish and maintain effective processes, meet service level agreements, and drive continuous improvement in end-user support.
• Evaluate service delivery performance, end-user satisfaction, ticket resolution, and feedback trends; **escalate** critical issues to the appropriate IT leadership.
• Coordinate support resources based on forecasted business needs and promote standardized service delivery and end-user engagement practices.
• Ensure support teams are prepared for relevant IT projects, technology changes, and service initiatives.
• Essential Job RequirementsBachelor's degree; emphasis in Information Technology, Computer Science, Business, Communications, or a related discipline preferred.
• Minimum 5 years of related work experience. Information technology, customer service, and/or service provider experience strongly preferred.
• Experience working within a corporate office environment.
• Excellent organizational, analytical, written and verbal communication, and presentation skills.
• Strong interpersonal skills with the ability to establish effective working relationships with individuals at all levels of the organization, from entry-level employees to the CEO, in support of IT department objectives.
• Demonstrated ability to prioritize and manage multiple projects and initiatives.
• Experience managing vendors or service providers preferred; experience providing support to senior executives preferred.