System Engineer 1 (TS/SCI with Poly)

SOLERITY; Fort Meade (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

Solerity is seeking a qualified professional to support REST services and clearance-driven operations at Fort Meade. You will assist development teams and end users, manage tickets, and document complex systems for customer support.

Ideal candidates have TS/SCI clearance with polygraph and experience with LDAP, SQL, RESTful services, and PKI. You will engage via email, chat, and phone to resolve issues and educate customers.

Qualifications

• TS/SCI Clearance with polygraph.
• Experience with online and telephone customer support.
• Knowledge of LDAP directories, SQL and basic database querying.
• Experience with RESTful services.
• Familiarity with PKI.

Responsibilities

• Aid development teams in integrating and resolving REST Services issues.
• Support end users to resolve access grant/denial issues.
• Use JIRA for ticket management; communicate via email, chat and phone.
• Analyze system applications and perform troubleshooting.
• Write technical documentation to support customers and educate users.

Skills

Analytical thinking

Customer support

Problem solving

Tools

JIRA

Redmine

Confluence

Job description

Description

Take the next steps to your professional success as Solerity is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services to the U.S Federal Government and our Intel Community. We enable our clients to achieve their organizational initiatives through the application of high quality, innovative and cost-effective professional services, and solutions. Solerity needs your support to help us provide these solutions and continue our path as a recognized leader in providing resources for federal agencies and the Intel Community!

YOUR RESPONSIBILITIES:

• aid development teams in understanding how to integrate and resolve issues with REST Services.
• Support end users to resolve issues where their accesses are being granted or denied incorrectly.

The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.

Requirements

• TS/SCI Clearance with polygraph

Experience with or knowledge of:

• online and telephone customer support
• LDAP directories
• SQL and basic database querying abilities
• RESTful services
• Public Key Infrastructure (PKI )
• Ticket tracking systems (e.g. JIRA, Redmine)

Able to:

• analyze system applications and perform troubleshooting.
• understand and communicate complex software systems.
• modify confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• assist with understanding and defining customer needs.