System Engineer 1 (TS/SCI with Poly)

Socket.dev; Fort Meade (MD); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical / Dental / Vision

Health Savings Account

Flexible Spending Accounts

Flexible work schedule (onsite/Hybrid/

401(k)

PTO

Tuition and training assistance

Referral bonus

Pet insurance

Employee discount

Job summary

Solerity seeks a Mission Management professional to support customers integrating with Enterprise and IC Attribute and Authorization services. You will aid development teams, assist end users with access issues, and manage tickets via JIRA/Redmine, communicating complex systems clearly.

The role requires TS/SCI clearance with polygraph and experience in LDAP, SQL, RESTful services, and PKI, with hybrid onsite/remote work options.

Qualifications

• TS/SCI clearance with polygraph is required.
• Experience with online and telephone customer support.
• Experience with LDAP directories, SQL and basic database querying.
• Knowledge of RESTful services and PKI.
• Familiarity with ticket systems such as JIRA and Redmine.
• Ability to analyze system applications and troubleshoot; write technical docs.

Responsibilities

• Support customers integrating with Enterprise and IC Attribute and Authorization services.
• Aid development teams in integrating REST services and resolving issues.
• Assist end users to resolve access- grant/deny issues via various channels (email, chat, phone).

Skills

Customer support

Troubleshooting

Analytical thinking

RESTful services

LDAP directories

SQL

PKI

JIRA

Redmine

Confluence

Tools

JIRA

Redmine

Confluence

Job description

Description

Take the next steps to your professional success as Solerity is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services to the U.S Federal Government and our Intel Community. We enable our clients to achieve their organizational initiatives through the application of high quality, innovative and cost-effective professional services, and solutions. Solerity needs your support to help us provide these solutions and continue our path as a recognized leader in providing resources for federal agencies and the Intel Community!

YOUR RESPONSIBILITIES:

As part of the Mission Management team candidate will be responsible for supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Mission Management support will be provided to:

• aid development teams in understanding how to integrate and resolve issues with REST Services.
• Support end users to resolve issues where their accesses are being granted or denied incorrectly.

The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.

Requirements

• TS/SCI Clearance with polygraph
• Experience with or knowledge of:
  • online and telephone customer support
  • LDAP directories
  • SQL and basic database querying abilities
  • RESTful services
  • Public Key Infrastructure (PKI )
  • Ticket tracking systems (e.g. JIRA, Redmine)
• Able to:
  • analyze system applications and perform troubleshooting.
  • understand and communicate complex software systems.
  • modify confluence pages and write technical documentation to support customers.
  • Assist with educating/training customers on software capabilities.
  • assist with understanding and defining customer needs.
• work independently

BENEFITS YOU'LL ENJOY:

• 1. Medical, dental and vision coverage
• 2. Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
• 3. Flexible work schedule to include onsite, hybrid or remote, as dictated by position
• 4. 401(k) and company-funded life insurance
• 5. Generous Paid Time Off (PTO)
• 6. Tuition and training assistance
• 7. Financial rewards for employee referrals.
• 8. Pet insurance
• 9. Employee discount program

EMPLOYMENT OPPORTUNITIES:

Solerity is committed to the range of perspectives we bring to the marketplace by being an employer dedicated to hiring a highly qualified team of professionals, providing world class services and products aimed at exceeding our customer’s expectations. Solerity is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Solerity is a VEVRAA Federal Contractor.