System Engineer

Computacenter; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Competitive compensation

Long-term career opportunities

Job summary

Computacenter is seeking an experienced IT support professional to provide specialist help across Windows, Linux, and VMware environments. The role emphasizes troubleshooting, proactive problem solving, and strong communication to meet SLAs in a large enterprise setting.

You will partner with business leaders and development teams to enhance end-user experience, deliver automation, and document processes. The position requires on-call support and a focus on continuous improvement.

Qualifications

• Experience with Windows Server 2003/2008/2012 & VMware environments.
• Strong Active Directory skills including ADFS, GPO, DNS/DHCP, and domain management.
• Experience with PKI, certificate management and IT security tooling (e.g., Quest Tools).
• Proficiency with PowerShell scripting for automation.
• Familiarity with Exchange 2010/2013 and Skype for Business 2015.
• Experience with SCCM/SCOM and Forefront/MIM suites.
• Exposure to Citrix and virtualization technologies.
• Ability to meet SLAs and deliver incident/problem resolutions.

Responsibilities

• Provide specialized support across Windows, Linux, and VMware environments.
• Lead root-cause analyses for complex technical issues.
• Define workarounds and drive service improvements.
• Collaborate with product management to improve end-user experience.
• Develop automated solutions for large enterprise environments.
• Respond to incidents and provide On-Call Out of Hours support.
• Document processes and maintain knowledge bases.
• Work with cross-functional teams to understand customer requirements.

Skills

Troubleshooting

Excellent communication

Task prioritization

Tools

Windows Server 2003/2008/2012

Windows Server 2016

Linux

VMware

Active Directory

ADFS & GPO

DNS & DHCP

PKI & Certificates

Quest Tools

McAfee

Exchange 2010/2013

Skype for Business 2015

PowerShell

SCCM/SCOM

Forefront/FIM/MIM

Citrix

Virtualization (VMware)

Encryption technologies

Cisco UCS

Job description

The ideal Candidate will have experience providing specialized support across Windows platforms, Linux and VMWare. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to face and on the telephone, while having the ability to assess and prioritize tasks without close supervision is essential.

What you'll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Manage and deliver root cause assessments for complex technical issues
• Define workarounds for known errors and spear head improvements
• Partner with product management and development teams to bolster the end user experience
• User-focused, analytical, and compelled to solve problem
• Deliver automated solutions to large enterprise environment
• Offering solutions and workarounds to incidents/problems
• Working to SLAs and deadlines
• Review of services and application delivery
• Prioritizing and managing several tasks at a single time
• Establishing a good working relationship with wider teams and customers alike
• Keep up to date with advancements in technology
• Work with a variety of customers to gain a detailed understanding of their requirements
• Providing On-Call Out of Hours Support
• Document writing / process creation
• Embrace and support Computacenter’s mission and core values.

What you have

• The Candidate should have experience in the following:
• Microsoft Windows Server 2003/2008/2012, including clustering, Linux and VMWare
• Designing, developing and deploying of technologies on Windows Platforms
• Active Directory experience: ADFS, Group Policy Objects (GPO), Domains, Forrest, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP/ADSI, Kerberos and Schemas
• Understands the interdependency between Active Directory, DNS and DHCP.
• PKI and Certificate Management
• Quest Tools (Active Roles, Change Auditor, Recovery Manager)
• Anti-virus technologies (McAfee)
• Microsoft Exchange 2010 / 2013
• Microsoft Skype for Business 2015 (including Enterprise Voice)
• Scripting (PowerShell)
• Windows Server 2016
• Linux & VMWare Experience
• Lumension
• Titus
• SCOM & SCCM
• Microsoft Forefront suite (FIM/MIM)
• Exposure to Citrix technologies
• Exposure to Virtualization technologies (VMWare)
• Understanding of encryption – Hard disk / removable media
• Server Hardware including Cisco UCS
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us