System Engineer

Novatech; Nashville (TN); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Paid Time Off

Parental Leave

Wellness stipend

Job summary

Novatech in Nashville seeks a Systems Engineer to support MSP customers, troubleshooting server and application issues and interfacing with vendors and client IT staff.

You will diagnose incidents, document resolutions, mentor peers, and contribute to improving the customer experience while maintaining secure, reliable Microsoft-based networks in on-site and hosted environments.

Qualifications

• MSP experience is required.
• Strong analytical and problem-solving abilities.
• Excellent communication skills both oral and written.

Responsibilities

• Business application troubleshooting.
• Incident resolution and root-cause analysis.
• Documenting resolution of incidents and action plans.
• Mentoring peers and sharing best practices.
• Building and maintaining customer partnerships via desk-side support.

Skills

MSP experience

Customer service

Analytical skills

Problem-solving

Self-motivation

Tools

Windows

Dell

VMware

Fortinet

Job description

At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.

Imagine working for a company that awards innovation, teamwork, and growth. Novatech has been honored as an industry leader, a “Best and Brightest Company to work for," and we just keep getting better! Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers! Novatech has an exciting opportunity for you as a SYSTEMS ENGINEER, supporting our greater Nashville market.

Our Systems Engineer team takes escalations from the Systems Specialist team and interface with vendors, primary contacts and the clients' IT Staff. The Systems Engineer role troubleshoots at the server and application levels often affecting the client's entire environment. Systems Engineers are tenacious in problem solving and take pride in bringing tough issues to a final and effective resolution in quick fashion.

Candidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ networking infrastructure, servers, hardware, and line of business applications. Supported networks will be Microsoft-based both on customer sites and hosted customer environments in our datacenter.

Qualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.

Your Job:

• Business application troubleshooting
• Incident resolution
• Understanding and troubleshooting problem/incident
• Documenting resolution of incident
• Determining incident root cause
• Making recommendations and defining action plans
• Mentoring Sharing Best Practice knowledge and lessons learned
• Assisting and providing guidance to peers
• Assisting in the improving the overall customer service experience
• Technical and analytical work
• Quickly and intuitively troubleshooting and solving problems
• Providing exceptional customer service
• Paying attention to the details
• Establishing priorities, working independently and completing objectives without supervision
• Building and maintaining business partnerships via telephone and deskside support
• Professional communication including oral and written skills
• Self-motivated to accomplish team goals

You Have:

• Managed Service Provider experience a must
• Certifications in Windows, Dell, VMware and Fortinet topologies is highly desired
• 5+ years currently working in a core technical area
• 8+ years' experience in an IT department
• Experience troubleshooting general network topologies
• Experience with site-to-site field work
• Experience with the following technologies: Microsoft RDS, Microsoft Windows Client, and Microsoft Server
• Operating Systems, 3rd party business applications
• Excellent analytical skills and problem-solving abilities
• Excellent professional communication skills including excellent oral and written skills

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
• $300 per year to contribute to achieving your personal wellness and fitness goals.
• Employee Recognition Programs

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.