System Engineer

Relha LLC; Dallas, Northern (TX, KY); Hybrid; USD 114,000 - 127,000; Full time

Benefits offered by this job

Flight benefits

401(k) match

Profit sharing

Health insurance

Job summary

Southwest Airlines is seeking a System Engineer to develop and support Power Platform solutions, including Power Apps, Power Automate, Copilot Studio, and Microsoft 365, ensuring governance and compliance. The role is remote, with travel for trainings and conferences as needed, and may involve limited in-person requirements.

The ideal candidate will have strong technical and problem-solving skills, with experience in enterprise-scale platforms and collaboration with diverse teams. U.S.

Qualifications

• Required: High School Diploma or GED
• Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
• Intermediate-level experience in system engineering

Responsibilities

• Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles
• Research problems, plan solutions, and coordinate developments to meet business requirements
• Monitor and test performance and capacity for potential bottlenecks and implement fixes
• Maintain awareness of technology trends and make appropriate recommendations
• Meet commitments and deliverables related to projects

Skills

Power Platform

Power Apps

Power Automate

Copilot Studio

Microsoft 365

Education

Bachelor's degree in Computer Science/Engineering/Information Systems

High School Diploma or GED

Tools

Dataverse

Power Pages

AI Builder

CoE toolkit

ALM

Azure services

Job description

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The System Engineer supports the Technology Modern Workplace Team by developing and supporting Power Platform solutions that enable Employees to solve business challenges through modern workplace technologies. They’ll evaluate, develop, customize, and implement scalable solutions using tools such as Power Apps, Power Automate, Copilot Studio, and Microsoft 365 while ensuring alignment with enterprise standards, governance, and compliance requirements. They’ll partner with business Teams, citizen developers, the Microsoft Center of Excellence, vendors, and technical partners to support product strategy, platform adoption, and solution delivery. The System Engineer leverages strong technical, problem‑solving, and collaboration skills to improve Employee productivity, accelerate innovation, and deliver business value across the organization.

This role is offered as a remote workplace position, which may require travel fortrainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location, away from our Corporate Campus. Please note, while this is a remote position, there islimitedgroup of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locationsare:Alaska, California, Colorado, Delaware, Illinois, Iowa, Massachusetts, Maryland, Montana, New Jersey, New Hampshire New York, North Dakota, South Dakota, Oregon, Pennsylvania, Vermont, Washington, West Virginia, and Wyoming, and Puerto Rico.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles

Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements

Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes

Provide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexity

Implement and update the platform strategy and road map

Maintain awareness of technology trends in area of responsibility and make appropriate recommendations

Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations

Meet commitments and deliverables as related to participating/leading projects

Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements

Creates and executes integrated testing strategies using test driven development principles to ensure solution integrity and quality

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Ability to analyze and resolve problems of moderate to high complexity

Strong knowledge of hardware components, systems, software, and networking technologies

Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas

Skilled in strong partnering, negotiation, and communication in working with Business Customers and Technology support

Strong knowledge of systems development methodologies, practices, concepts, and technologies

Ability to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences

Ability to design, configure, and test computer hardware, networking software and operating system software

Skilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary

Skilled in strong project management and analytical/creative problem-solving

Skilled in strong written, oral and interpersonal communications

Education

Required: High School Diploma or GED

Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience

Experience

Required: Intermediate-level experience, fully functioning broad knowledge in system engineering

Preferred: Experience in Power Platform, Power Apps (Canvas & Model-Driven), Power Automate (Cloud & Desktop), Dataverse administration, Power Pages, Copilot Studio, AI Builder, Power Platform Center of Excellence (CoE) toolkit, Application Lifecycle Management (ALM), Microsoft Ecosystem, Microsoft 365 Administration, Microsoft Teams' integration, SharePoint Online, Entra ID (Azure AD), Microsoft Graph, Purview fundamentals, Fabric and Power BI fundamentals, Azure services integration, Platform Engineering, Solution architecture, API and connector design, and DevOps / CI-CD pipelines

Preferred: Understanding of capacity and licensing management

Preferred: Knowledge of environment provisioning, strategy and governance

Preferred: Experience in monitoring and telemetry

Preferred: Experience in security and compliance controls

Preferred: Knowledge of Data Loss Prevention (DLP) policies

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from limited space work station/desk/office area for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary

Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

Competitive health insurance for you and your eligible dependents (including pets)

Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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