System Engineer

Castello Systems, Inc.; Corridor North (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Castello Systems, Inc. is seeking a role focused on service monitoring and management across enterprise tools to ensure availability, performance, and security.

You will monitor and analyze Splunk, SCCM, Micro Focus, and 1E, drive patching across the network, and report on performance and security compliance. Responsibilities include incident response, root cause analysis, and collaboration with IT teams to implement long-term solutions.

Qualifications

• Experience in managing enterprise monitoring and remediation workflows.
• Strong analytical and problem-solving skills for incident resolution.
• Ability to communicate status and risks to stakeholders.

Responsibilities

• Monitor availability and performance of enterprise tools (Splunk, SCCM, Micro Focus, 1E).
• Identify, analyze, and resolve issues promptly to minimize disruption.
• Implement proactive measures to prevent service outages and optimize performance.
• Manage patching activities across the enterprise with minimal business impact.
• Coordinate patch schedules with relevant teams and verify deployments.
• Maintain accurate patching records and verify successful implementations.
• Utilize performance analytics to assess service efficiency and generate reports.
• Provide insights and recommendations for performance and security enhancements.
• Respond to incidents related to enterprise tools and perform root cause analyses.
• Collaborate with IT teams to develop long-term solutions to recurring issues.
• Ensure services meet security compliance requirements and stay updated with standards.
• Conduct periodic security assessments and audits to maintain compliance.
• Develop and maintain documentation for monitoring, patching, and performance processes.
• Communicate status, incidents, and resolutions to stakeholders effectively.
• Prepare and present management reports on service performance and compliance.
• Keep stakeholders informed of patching progress and any deviations from plan.
• Support remediation activities and coordinate cross-team efforts for resolution.
• Document processes and best practices to drive continuous improvement.
• Assist in creating action plans based on performance data.

Tools

Splunk

SCCM

Micro Focus

1E

Job description

1. Service Monitoring and Management:

• Continuously monitor the availability and performance of Splunk, SCCM, Micro Focus, and 1E.
• Identify, analyze, and resolve issues related to these enterprise tools in a timely manner.
• Implement proactive measures to prevent service disruptions and optimize performance.

2. Enterprise Patching:

• Manage and execute patching activities across the enterprise to address security vulnerabilities and ensure system stability.
• Coordinate with relevant teams to schedule and deploy patches with minimal disruption to business operations.
• Maintain accurate records of patching activities and verify the successful implementation of patches.

3. Performance Analytics:

• Utilize performance analytics tools to assess the efficiency and effectiveness of enterprise services.
• Generate regular reports on service performance, patching status, and security compliance.
• Provide insights and recommendations for performance improvements and security enhancements.

4. Issue Remediation:

• Respond to and resolve incidents related to enterprise tools promptly.
• Perform root cause analysis of recurring issues and develop strategies to prevent future occurrences.
• Collaborate with other IT teams to address complex problems and implement long-term solutions.

5. Security Compliance:

• Ensure all enterprise services meet security compliance requirements and industry best practices.
• Stay current with relevant security standards and updates, integrating them into enterprise tool management processes.
• Conduct periodic security assessments and audits to maintain compliance.

6. Documentation and Communication:

• Develop and maintain comprehensive documentation for monitoring, patching, and performance processes.
• Communicate effectively with stakeholders regarding service status, incidents, and resolution progress.
• Prepare and present reports to management on service performance and compliance status.