Linux Systems Administrator

Insight Global; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Insight Global in Austin, Texas seeks a field-oriented engineer to execute tests designed by software and systems engineers, validate system functionality, and support bring-up, troubleshooting, and maintenance.

The role emphasizes root cause analysis with software and field teams, documentation of performance and improvements, data-driven design refinements, and collaboration to build scalable, reliable robotic systems while promoting best practices and customer demonstrations.

Qualifications

• Excellent communication skills and ability to present to leadership and customer representatives.
• Proven problem-solving abilities under stringent SLA conditions.
• Ability to work solo or in a cross-functional team setting.
• Willingness to drive continuous improvement and change.

Responsibilities

• Execute tests to validate system functionality and performance.
• Perform software support activities during bring-up, troubleshooting, and maintenance.
• Conduct root cause analyses with software engineers and field teams.
• Document performance, RCAs, and improvement suggestions.
• Collect and analyze data to support iterative design refinements.
• Collaborate to design scalable and resilient systems.
• Champion best practices for field service reliability.
• Assist with demonstrations of robotic platforms for marketing.

Skills

Communication

Problem-solving

Collaboration

Networking concepts

C++

Python scripting

Tools

Ansible

Bash

Linux

Job description

• Execute tests designed by Software and Systems Engineers to validate system functionality and performance.
• Perform all software support activities related to system bring-up, troubleshooting, emergent service, and preventative maintenance.
• Perform in-depth root cause analysis, collaborating with software development engineers and field team to develop and implement permanent corrective actions.
• Document system performance, root cause analysis, and suggestions for improvement for all related system activities.
• Collect and analyze data to support iterative improvements and refinements of product design.
• Collaborate with software, project, and engineering teams to support the design and implementation of scalable and resilient systems.
• Champion best practices in customer support, ensuring high standards of field service, scalability, and reliability.
• Assist with demonstrations of robotic platforms for marketing and outreach purposes.

SKILLS and REQUIREMENTS:

• Excellent communication skills and demonstrated ability to present to company senior leadership and customer representatives.
• Problem-solving in high pressure situations at customer facilities against stringent SLA’s.
• Be an agent of change, fostering a culture of collaboration, creativity, innovation, and continuous improvement.
• Proficiency in Ansible, shell scripting (Bash), and Linux.
• (Preferred) Proficiency with C++ and Python scripting.
• (Preferred) Understanding of networking concepts.
• Ability to work alone or in a cross-functional team setting.
• Collaboration with product and engineering on Design for Serviceability analyses.