System Director, Laundry and Linen Services

Saint Francis Hospital, Inc.; New Haven (CT); On-site; USD 120,000 - 180,000; Full time

Job summary

Saint Francis Health System Linen Services is seeking a System Director of Laundry and Linen Services to oversee all laundry operations across the health system, ensuring the highest cleanliness and sanitary standards. This role requires a Bachelor’s degree with preferred ALM certification and at least 5 years of leadership in healthcare laundry.

You will direct budgeting, inventory, vendor relations, and safety training, while leading process improvements and KPI-driven performance.

Qualifications

• Bachelor’s degree required; preferred ALM certification.
• Minimum 5 years of commercial or healthcare laundry leadership.
• Strong knowledge of sanitation and cleanliness standards.
• Experience with ERP, MS Office, and linen management software.
• Excellent written and verbal communication; detail-oriented.

Responsibilities

• Direct laundry and linen services across health system facilities.
• Establish and enforce policies and procedures.
• Manage inventory of linen, supplies, and equipment.
• Oversee purchasing via GPO and capital equipment.
• Develop maintenance programs and safety training.
• Monitor KPIs for safety, quality, productivity, and customer satisfaction.
• Manage transportation and logistics for linen services.
• Prepare and analyze reports for leadership.
• Recruit, hire, and evaluate staff; HR tasks as needed.
• Ensure compliance with DOT, OSHA, TJC, HLAC guidelines.

Skills

Leadership

Healthcare laundry

Budgeting

Quality and safety

ERP systems

Communication

Inventory management

Vendor management

Education

Bachelor’s degree

ALM certification

Tools

ERP software

Microsoft Office

Linen management software

Job description

Full Time Job Summary

The System Director, Laundry and Linen Services oversees all aspects of the laundry and linen services within the health system. This role directs the planning, organizing, and operational needs of the laundry and linen production for system facilities ensuring a consistently high level of cleanliness and sanitary standards is maintained.

Minimum Education: Bachelor’s degree, preferred.

Licensure, Registration and/or Certification: Certified Laundry and Linen Manager or Registered Laundry and Linen Director through Association for Linen Management (ALM), preferred.

Work Experience: Minimum 5 years Commercial or Healthcare Laundry. Leadership experience.

Knowledge, Skills, and Abilities: Superior knowledge of equipment functionality and repair. Advanced knowledge of cleaning and sanitation requirements needed to sustain ideal standards. Working knowledge of Enterprise Resource Planning (ERP) tools, Microsoft Office, and applicable linen management software programs. Effective interpersonal and organizational skills. Excellent communication skills, both written and verbal that present clear and concise information. Ability to organize and prioritize work in an effective and efficient manner. Ability to be detail oriented as required in the examination of clinical numerical data.

• Plans, organizes, and directs the activities and logistics of the laundry and linen services for the health system facilities; establishes and implements policies and procedures for departmental operations.
• Researches and applies best practices and processes for guaranteeing optimal cleanliness and sanitary standards for laundry and linen services and implementing superior patient linen handling techniques.
• Evaluates, selects, and maintains the inventory of linen, supplies, cleaning solutions, and equipment that meet quality standards and fulfills the needs of each system location.
• Oversees purchasing linens and capital equipment utilizing the systems Group Purchasing Organization (GPO).
• Develops, implements, and maintains a quality equipment maintenance program that guarantees equipment is operating and is in excellent working order.
• Develops, and conducts safety training for all staff members.
• Verifies staff are operating and maintaining equipment using safety protocols.
• Focuses strategically on acquiring new clients to increase profitability.
• Drives business development and account management efforts by supporting customer relationships with clients.
• Establishes and monitors Key Performance Indicators (KPIs) for safety, quality, productivity, backlog, change order performance, schedule adherence, and customer satisfaction; reviews results regularly and implements improvement actions.
• Directs transportation and logistics activities for laundry and linen services including oversight of driver routes ensuring effective and efficient delivery methods are maintained.
• Creates and monitors a system wide budget for laundry and linen services including costs of supplies and equipment, evaluating cost saving opportunities and ensuring financial objectives are maintained.
• Prepares and analyzes reports used to track and trend departmental data and statistics, reporting outcomes to leadership.
• Performs human resources functions by interviewing, hiring, facilitating the performance evaluation process, and assisting with employee disciplinary actions.
• Ensures compliance of Department of Transportation (DOT), the Occupational Safety and Health Administration (OSHA), The Joint Commission (TJC), Healthcare Laundry Accreditation Council (HLAC) guidelines and regulations.

Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.

• Direct supervision of others.
• Prepares and gives performance evaluations.
• Works directly with patients and/or customers.
• Works with internal and/or external customers via telephone or face to face interaction.
• Works with other healthcare professionals and staff.
• Works frequently with individuals at Director level or above.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Saint Francis Health System Linen Services - Yale Campus Location: Tulsa, Oklahoma 74136 EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.