System Analyst

Foothill-De Anza Community College District; Los Altos (CA); On-site; USD 111,000 - 149,000; Full time

Job summary

Foothill-De Anza Community College District in California is seeking a System Analyst to support configuration, security, and operation of District servers and infrastructure, with emphasis on Windows-based systems. This role collaborates with Educational Technology Services staff to maintain reliable district technology services.

Responsibilities include managing Windows Server environments, enterprise security practices, Active Directory, DNS/DHCP, and PowerShell automation; occasional Linux

Responsibilities

• Installs, configures, and maintains servers and related infrastructure.
• Maintains backup solutions and disaster recovery processes.
• Monitors system health and performance; troubleshoots issues.
• Administers Active Directory, DNS, DHCP, and virtualization platforms.
• Develops scripts to automate routine tasks using PowerShell.
• Collaborates with ETS staff and vendors on projects.

Job description

System Analyst

Foothill-De Anza Community College District

Salary: $9,933.42 - $13,322.07 Monthly

Job Type: Full Time - Classified

Job Number: 26-007 (R05338)

Location: District, CA

Department: Operations & Systems

Closing: Continuous

Bargaining Unit: ACE

Description

Initial Review Date: 10/06/2026**

**Any complete applications received after the review date willonly be forwarded to the hiring committee at their request.

Salary Grade: C1-68

Starting Salary: $9,933.42 (per month)

Full Salary Range: $9,933.42 to $13,322.07 (permonth)

The Foothill-De Anza Community College District iscurrently accepting applications for the classified positionabove.

The Foothill - De Anza Community College District does not have aremote work policy. All employees are expected to be available towork in person and on-site per the requirement of thedepartment.

The Foothill-De Anza Community College District does not reimburseapplicants for travel, lodging or any other costs incurred byapplicant to attend interviews. All interviewing costs incurredwill be the responsibility of the applicant.

Foothill - De Anza Community College District MissionStatement:

The mission of the Foothill-De Anza Community College District isstudent success and educational excellence. The district and itscolleges provide access to affordable, quality educational programsand services that develop a broadly educated and sociallyresponsible community that supports an equitable and just futurefor California and the global community. Every member of ourdistrict contributes to a dynamic instructional and learningenvironment that fosters student engagement, equal opportunity, andinnovation in meeting the various educational and career goals ofour diverse students. Foothill-De Anza is driven by an equityagenda and core values of integrity, inclusion, care for ourstudents' well-being, and sustainability.

JOB SUMMARY

The Systems Analyst assigned to systems administration supports theconfiguration, maintenance, security, monitoring, and reliableoperation of District server and infrastructure technologies, witha primary emphasis on Windows-based systems and services. Thisposition provides technical administration and troubleshooting forserver environments and related enterprise technologies and workscollaboratively with other Educational Technology Services (ETS)staff to maintain secure, reliable, and effective Districttechnology services. Primary areas of responsibility includeadministration, configuration, maintenance, and troubleshooting ofWindows Server environments; implementation and maintenance ofsystem security practices; management of user, group, access, andrelated directory services; and support for enterprise systems andservices dependent upon the District's server infrastructure. Theposition assists with identifying and mitigating systemvulnerabilities, maintaining appropriate system configurations,applying updates and patches, monitoring system health andperformance, and troubleshooting complex technical and operationalissues. This position may also provide administration and technicalsupport for Microsoft 365 services, including Exchange Online andrelated email services; Active Directory and identity-relatedservices; DNS and DHCP; and virtualized server environments. Responsibilities include supporting network and firewallconfigurations as they relate to assigned systems, installing andmaintaining SSL/TLS certificates, and assisting with theadministration and troubleshooting of other infrastructuretechnologies and services. The position develops and maintainsscripts and other automation, including the use of PowerShell, into improve system administration, monitoring, configuration, andoperational efficiency. The position may also support Linux-basedserver environments and enterprise-grade physical server hardwareand participate in the installation, configuration, maintenance,and lifecycle management of physical and virtual infrastructure. This position requires strong knowledge of Windows systemsadministration and an emphasis on security, reliability,documentation, and effective troubleshooting. Experience supportingMicrosoft 365 and Exchange Online, Active Directory, virtualizationtechnologies such as VMware or Proxmox, networking and firewallconcepts, DNS and DHCP, PowerShell automation, SSL/TLS certificatemanagement, Linux server environments, and enterprise serverhardware is desirable and will support the breadth of systems andservices assigned to the position. The Systems Analyst workscollaboratively with networking, information security, enterprisesystems, Help Desk, and other ETS personnel, as well as vendors andDistrict stakeholders, to investigate issues, implement systemimprovements, document configurations and procedures, and supporttechnology projects and operational needs.

DEFINITION

Under general supervision, performs technical tasks related to theconfiguration, troubleshooting, maintenance, and monitoring of theDistrict's information technology infrastructure; configures andinstalls real-time monitoring tools and identifies and resolvessystems problems; configures and monitors enterprise backupsolutions; oversees data center environmental conditions; providesrecommendations, support, and training to other informationservices support staff and District users in areas ofresponsibility; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned ETS supervisor. Exercises technical direction and provides training to otherstaff.

CLASS CHARACTERISTICS

This is the journey-level class in the Systems Analyst seriesresponsible for performing complex technical assignments, projects,and analyses in support of District infrastructure. Responsibilities require the use of tact, discretion, andindependent judgment and to have full and thorough knowledge of theconcepts, practices, procedures, and policies of assigned function. This classification is distinguished from the Senior SystemsSpecialist by the complexity and size of the systems supported andthe amount of discretion exercised over problems and resolutions,as well as the latter serves as a technical leader and subjectmatter expert in specific area(s).

EXAMPLES OF TYPICAL JOB FUNCTIONS (IllustrativeOnly)

1. Performs installation, configuration and reconfiguration,maintenance, troubleshooting, and upgrading of servers, mid-rangecomputers, and related equipment; performs basic systemadministration functions.
2. Performs a variety of technical tasks in support of theDistrict's physical and virtual sever infrastructures, includinginstalling, configuring, maintaining, and monitoring hardware andsoftware upgrades to ensure effective server performance.
3. Performs systems and server maintenance checks and back-ups;processes and distributes standard and reoccurring reports forusers.
4. Installs and configures server and host server systems softwareand hardware in accordance with project and user department needsand requirements.
5. Creates email boxes for users and departments; troubleshootsemail servers, connection, access, security, firewall, and storageissues; monitors email servers and performs scheduled maintenance;sets up, supports and troubleshoots problems with synching email tosmart devices.
6. Maintains and supports active directory services by adding,removing, and/or editing users; creates access rights to users anduser groups; creates groups and mailing lists.
7. Maintains virtualization platforms in VMware environment;diagnoses and solves technical and operational problems, workingwith vendors as needed.
8. Configures and monitors enterprise backup solutions to providedata backup services for servers and end users; implements backupschedules; monitors the tape library to ensure that critical datais sent off-site for disaster recovery purposes; configures andmonitors backup procedures on servers and other components;verifies that backups are successful, and data can be recovered.
9. Administers storage area network (SAN), including configuringstorage directories, volume controllers, and redundant array ofindependent disks (RAID) arrays, creating managed disk pools andvolumes, creating new allocations, and monitoring storage usage,performance, and access rules.
10. Develops specifications for, acquires, racks, and stacksphysical devices and develops specifications for virtualdevices.
11. Monitors, tracks, and compares systems performance usingsoftware-based testing, monitoring, and analysis tools.
12. Monitors environmental systems and conditions within the datacenter; monitors environmental controls and performs safety checks;makes calculations and implements adjustments as needed; performsdesign and planning of environmental systems.
13. Resolves and/or troubleshoots systems related issues.
14. Identifies resource needs and allocates resourcesappropriately; installs and maintains software and tools on serversto ensure proper functioning of system applications.
15. Configures and implements real-time monitoring to identify andresolve service outages and critical resource shortages in a timelyand efficient manner.
16. Monitors system performance to identify deficiencies in design,security, installation, and/or integration with othertechnologies.
17. Performs user data migration and recovery due tohardware/software upgrade or disaster.
18. Configures and maintains patch management of systems.
19. Creates scripts to automate services.
20. Implements system enhancements to improve the performance and reliability of the system; researches, recommends, tests, andimplements upgrades and fixes as needed.
21. Develops and recommends comprehensive standards, policies,procedures, and technical documentation pertaining to systemmaintenance and infrastructure.
22. Stays abreast of new trends and innovations in technologyrelated to District operations; researches, recommends, andevaluates vendor solutions and technologies; implementsimprovements; works with staff to maintain, revise, or improveoperations and systems.
23. Writes and maintains user and technical operating instructionsand documentation; provides training to users and other technicalstaff and advises on best practices.
24. Provides updates, status, and completion information to staffand/or users via voicemail, email, or in-person communication.
25. Serves as technical lead for assigned projects, includinggathering user and systems requirements, working with vendors,contractors, project managers, and other project staff, installing,configuring, testing, and providing general technical support, anddeveloping technical and user documentation.
26. Provides support to ETS staff as needed.
27. Performs related duties as assigned.

QUALIFICATIONS

Knowledge of:

1. Principles of computer operating systems, enterpriseinfrastructure, and peripheral components.
2. Principles and practices of designing, installing, andmaintaining virtualization technologies.
3. Principles and practices of configuring and using of systemmonitoring tools.
4. Principles and practices of configuring and implementing systembackup solutions.
5. Principles, practices, procedures, and techniques involved ininstallation, configuration, operation, monitoring, and maintenanceof server infrastructure and network environments.
6. Techniques and methods of system evaluation, implementation,and documentation.
7. Troubleshooting, configuration, and installationtechniques.
8. Basic procedures for creating and modifying systemssecurity.
9. Principles and procedures of record keeping.
10. Customer service and telephone techniques.
11. Modern office practices, methods, and computer equipment andapplications related to the work.
12. English usage, spelling, vocabulary, grammar, andpunctuation.
13. Techniques for providing a high level of customer service byeffectively dealing with the public, students, and District staff,including individuals of diverse academic, socio-economic, ethnic,religious, and cultural backgrounds, disability, and sexualorientation.

Ability to:

1. Demonstrate understanding of, sensitivity to, and respect forthe diverse academic, socio-economic, ethnic, religious, andcultural backgrounds, disability, and sexual orientation ofcommunity college students, faculty and staff.
2. Monitor system and server utilization and recommend appropriaterevisions to processes, procedures, and operations.
3. Perform routine to complex functions in the installation,implementation, testing, and maintenance of a variety of supportservers, storage systems, and other components.
4. Perform basic analyses of informational requirements and needs,identify problems, provide technical advice and consultation, andensure efficient computer system utilization.
5. Analyze data and recommend logical solutions to problems.
6. Deal tactfully with the customers and staff in providinginformation, answering questions, and providing customerservice.
7. Learn, interpret, and apply applicable federal, state, andlocal laws, regulatory codes, ordinances, and procedures relevantto assigned area of responsibility.
8. Establish and maintain a variety of filing, record keeping, andtracking systems.
9. Use English effectively to communicate in person, over thetelephone, and in writing.
10. Use tact, initiative, prudence, and independent judgment withingeneral policy, procedural, and legal guidelines.
11. Establish, maintain, and foster positive and effective workingrelationships with those contacted in the course of work.

MINIMUM QUALIFICATIONS:

1. Understanding of, sensitivity to, and respect for the diverseacademic, socio-economic, ethnic, religious, and culturalbackgrounds, disability, and sexual orientation of communitycollege students, faculty and staff.
2. Any combination of training and experience that wouldprovide the required knowledge, skills, and abilities isqualifying. A typical way to obtain the required qualificationswould be equivalent to graduation from an accredited four-yearcollege or university with major coursework in managementinformation systems, computer science, or a related fieldAND two (2) years of increasingly responsibleexperience in supporting and implementing information technologyinfrastructure and/or server administration.

Licenses and Certifications:

1. Possession of, or ability to obtain, a valid CaliforniaDriver's License by time of appointment.
2. Possession of, or ability to obtain, industry-recognizedinformation technology certifications are desirable.

Physical Demands

Must possess mobility to work in a standard office setting and usestandard office equipment, including a computer and to operate amotor vehicle to visit various District sites; vision to readprinted materials and a computer screen; and hearing and speech tocommunicate in person and over the telephone. Standing in andwalking between work areas is frequently required. Finger dexterityis needed to access, enter, and retrieve data using a computerkeyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawersopen and closed to retrieve and file information. Employees mustpossess the ability to lift and carry materials and objects up to50 pounds with the use of proper equipment and push and pullmaterials and objects up to 100 pounds with the use of properequipment. Reasonable accommodations will be made for individualson a case-by-case basis.

Environmental Elements

Employees work in an office environment with moderate levels,controlled temperature conditions, and no direct exposure tohazardous physical substances. Employees may come into contact withfumes, dust, and/or odors and may interact with upset staff whenproviding infrastructure support services.

APPLICATION PACKET

1. A District on-line application on http://hr.fhda.edu/careers/. *Inthe application, you will provide information, which demonstratesyour understanding of, sensitivity to, and respect for the diverseacademic, socio-economic, ethnic, religious, and culturalbackgrounds, disability, and sexual orientation of communitycollege students, faculty and staff. Additionally, you will beasked to explain how your life experiences, studies or work haveinfluenced your commitment to diversity, equity and inclusion.
2. A cover letter addressing your qualifications for theposition.
3. A current resume of all work experience, formal education andtraining.

Please allow yourself ample time to complete yourapplication and resolve any technical difficulties that may arisewith your submission. You may also visit our "ApplicantInformation" to assist with technical difficulties at: http://hr.fhda.edu/a-applicant-instructions.html. We cannot guarantee a response to application questions within 48hours of the closing date.

CONDITIONS OF EMPLOYMENT

Position: Full-Time, Permanent, 12-months peryear

Starting date: As soon as possible upon completionof the search process.

We are happy to assist individuals with disabilities who requirereasonable accommodations to complete the employment process,provided that you notify Employment Services no later than theclosing date of the announcement.

The successful applicant will be required to provide proof ofauthorization to work in the U.S.

For more information about our application process contact:

Employment Services

Foothill-De Anza Community College District

12345 El Monte Road

Los Altos Hills, California 94022

Email: [e-mail]

http://hr.fhda.edu/

Foothill-De Anza Community College District is an equal opportunityemployer and actively seeks a diverse pool of qualified applicants. No person shall be denied employment because of ethnicity or race,color, sex or gender, gender identity, gender expression, age,religion, marital status, disability, sexual orientation, nationalorigin, medical condition, or military and veteran status.

je-85c77dcd29424c6ea19a1b4a02d0f152