System Administrator- Rochester, NY

ADVANTAGE FEDERAL CREDIT UNION; City of Rochester (NY); Hybrid; USD 36,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Paid holidays and vacation

Community volunteer opportunities

Work/life balance focus

Employee recognition program

Job summary

Advantage Federal Credit Union in Rochester, NY is seeking a System Administrator to join our IT department. This role administers and secures the network and systems, ensuring reliability and compliance for staff.

The ideal candidate has 5+ years in IT support or systems administration and strong experience with Microsoft 365, Entra ID/Azure, and security tools. We offer a hybrid schedule and a comprehensive benefits package.

Qualifications

• Bachelor's degree in information technology, Computer Science or related field or equivalent work experience.
• Minimum 5 years of professional IT support, systems administration, infrastructure, or managed service experience.
• Strong communication and attention to detail.

Responsibilities

• Administer Microsoft 365 environments including Entra, Exchange Online, Teams, SharePoint, OneDrive, Intune.
• Manage users, licenses, MFA, and identity configurations.
• Patch, upgrade, and maintain systems and endpoints.
• Provide remote and onsite support for staff and collaborate with stakeholders.
• Maintain documentation and support security controls and disaster recovery readiness.

Skills

Excellent communication

Attention to detail

Team collaboration

Ability to travel to client locations

Education

Bachelor's degree in information technology or Computer Science

High school diploma or GED with equivalent experience

Tools

Microsoft 365

Microsoft Entra ID / Azure AD

PowerShell / Power Automate

Intune and Defender

Azure

Exchange Online, Teams, SharePoint

Endpoint protection

Job description

About the Organization Rooted in the Rochester Community since 1931, Advantage Federal Credit Union provides not-for-profit, member-first financial services.

Location Metro

Description

Why Advantage Federal Credit Union?

Rooted in the Rochester Community since 1931, Advantage Federal Credit Union provides not-for-profit, member-first financial services. We live by the Fish! Philosophy, which means we actively choose to bring passion to our work, find ways to Play and bring joy to the office and constantly look for ways to Make Someone's Day both for our members and our teammates. Above all, we believe in being truly Present for one another.

As an Employee

Schedule: This position offers a hybrid schedule, it does require employees to be located in the Rochester, NY area and report onsite and on designated days. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

• Medical, dental, vision, FSA, HSA options for full-time employees.
• Paid holidays, vacation, and sick time.
• Retirement 401(k) plan which offers company match
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Promotes a solid work/life balance.
• Banking perks and discount programs.
• Employee recognition program

Starting pay: $31.25 per hour

The actual salary offered is dependent on a variety of factors including, but not limited to relevant experience, qualifications, skills, level offered, and performance expectations.

Position Overview

We are seeking a System Administrator to join our IT department. This position is responsible for the administration, configuration, security, and ongoing support of Advantage’s network and systems.

The System Administrator serves as a primary technical and functional subject matter expert, leading configuration, testing, release management, process improvement and documentation.

This position will work closely with internal business units and stakeholders to ensure the reliability, security, and compliance of Advantage’s network and systems.

The ideal candidate will have a motivation to continue learning new technologies, possess strong organizational skills, an ability to collaborate both within and outside the department, communicate effectively with both technical and non-technical staff, and be detail oriented.

Essential Functions & Responsibilities:

• Administer and support Microsft 365 environments, including Entra, Exchange Online, Teams, SharePoint, OneDrive, Intune and related Microsoft technologies.
• Manage users, groups, licenses, permissions, MFA, Conditional Access, and identity/access configurations.
• Deploy and support laptops, desktops, mobile devices, and peripherals.
• Support Windows Server, Active Directory, Group Policy, DNS, DHCP, file services.
• Administer a Type 1 Hypervisor environment.
• Support Line of Business applications and hardware.
• Perform patching, upgrades, refresh cycles, and routine system maintenance.
• Provide remote and onsite technical support for staff.
• Troubleshoot hardware, operating systems, applications, authentication, email, printing, connectivity, and user-related issues.
• Support employee onboarding and offboarding, account creation, permissions, licensing, and device setup.
• Monitor alerts, device health, patching, endpoint security, and backup status.
• Participate in disaster recovery scenarios.
• Support endpoint protection, Microsoft security technologies, MFA, email security, and other cybersecurity controls.
• Perform remediation of security-related issues collaborating with the network security engineer.
• Troubleshoot basic and intermediate network connectivity issues.
• Maintain a working understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking, and firewall concepts.
• Install, configure, and maintain routers, firewalls, and switches.
• Coordinate with software vendors and support resources when necessary.
• Assist with software implementations, migrations, upgrades, testing, and employee adoption.
• Maintain internal documentation and user resources.
• Identify opportunities to improve workflows through configuration, integration, and automation.
• Ensure compliance with internal IT policies and change management processes.
• Maintain accurate documentation of configurations, applications, and technical procedures.
• Help establish and maintain repeatable standards for systems administration and IT processes.
• Identify opportunities to improve automation, consistency, and operational efficiency.

Knowledge & Skills Needed to be successful in this role:

• Bachelor's degree in information technology, Computer Science or a related is required or high school diploma or GED with an equivalent amount of work experience.
• A minimum of 5 years of professional IT support, systems administration, infrastructure, or managed service experience is normally required.
• Excellent communication skills and strong attention to detail.
• Experience with the following is required:
  • Microsoft Intune and Defender
  • Microsoft Azure
  • Microsoft 365 migrations
  • PowerShell or Power Automate
  • Endpoint Detection and Response solutions
  • IT documentation platforms
• Relevant Microsoft, CompTIA, cloud, networking, or security certifications are a plus but not required.
• Strong working knowledge of Microsoft 365 administration.
• Experience with Microsoft Entra ID / Azure Active Directory.
• Experience supporting Exchange Online, Teams, SharePoint, and OneDrive.
• Experience supporting Windows 10/11.
• Working knowledge of Windows Server and Active Directory.
• Ability to build relationships with teammates
• Understanding of Group Policy, DNS, DHCP, TCP/IP, VPNs, VLANs, and basic network troubleshooting.
• Understanding of identity and access management, MFA, endpoint security, patching, and cybersecurity fundamentals.
• Familiarity with ticketing, RMM, endpoint-management, or similar IT management platforms.
• Strong troubleshooting, organizational, documentation, and communication skills.
• Ability to work independently and in a small team.
• Ability to learn new technologies and software platforms quickly.
• Ability to travel to client locations as required.
• Valid driver's license and reliable transportation.
• Ability to perform occasional scheduled after-hours work for maintenance, migrations, or deployments.
• Ability to handle typical IT equipment including desktops, laptops, servers, UPS units, and related hardware.

Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, religion, disability, sexual orientation, education, and culture.

Position Requirements

Category Information Technology

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

EOE Statement Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, religion, disability, sexual orientation, education, and culture.
We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

This position is currently accepting applications.