System Administrator

Advantage Federal Credit Union; City of Rochester (NY); Hybride; USD 36 000 - 51 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401(k) plan with company match

Training & development

Tuition assistance

Volunteer opportunities

Hybrid schedule

Banking perks

Résumé du poste

Advantage Federal Credit Union in Rochester, NY is seeking a System Administrator to manage and secure our network and systems. You will lead configuration, testing, release management, and documentation, collaborating with business units to ensure reliability and compliance.

The ideal candidate has 5+ years of IT experience, strong knowledge of Microsoft 365, Azure, Entra ID, and security tools, and a proven ability to work both independently and in a small team.

Qualifications

• Bachelor’s degree in information technology or related field, or equivalent work experience.
• Minimum 5 years of professional IT support, systems administration, or related experience.
• Excellent communication and attention to detail.
• Strong Microsoft 365, Azure, Entra ID, and security tooling knowledge.
• Certifications in Microsoft, Cloud, networking, or security are a plus.

Responsabilités

• Administer and support Microsoft 365 environments (Entra, Exchange Online, Teams, SharePoint, OneDrive, Intune).
• Manage users, licenses, MFA, and identity/access configurations.
• Deploy and support laptops, desktops, and mobile devices.
• Support Windows Server, Active Directory, DNS, DHCP, and file services.
• Maintain documentation, perform patching and routine maintenance.
• Provide remote and onsite staff support; troubleshoot issues.
• Assist with security controls, disaster recovery, and incident remediation.

Connaissances

Microsoft 365

Azure

PowerShell

Intune

Defender

Entra ID

Exchange Online

Teams

SharePoint

OneDrive

Active Directory

VPNs

Group Policy

Formation

Bachelor’s degree in IT or CS

Outils

RMM tools

Ticketing systems

EndPoint management

Description du poste

Why Advantage Federal Credit Union?

Rooted in the Rochester Community since 1931, Advantage Federal Credit Union provides not-for-profit, member-first financial services. We live by the Fish! Philosophy, which means we actively choose to bring passion to our work, find ways to Play and bring joy to the office and constantly look for ways to Make Someone’s Day both for our members and our teammates. Above all, we believe in being truly Present for one another.

As an Employee

Schedule: This position offers a hybrid schedule, it does require employees to be located in the Rochester, NY area and report onsite and on designated days. Must be flexible to meet current and future business needs.

Comprehensive Benefits

• Medical, dental, vision, FSA, HSA options for full-time employees.
• Paid holidays, vacation, and sick time.
• Retirement 401(k) plan which offers company match
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Promotes a solid work/life balance.
• Banking perks and discount programs.
• Employee recognition program

Starting pay: $31.25 per hour

The actual salary offered is dependent on a variety of factors including, but not limited to relevant experience, qualifications, skills, level offered, and performance expectations.

Position Overview

We are seeking a System Administrator to join our IT department. This position is responsible for the administration, configuration, security, and ongoing support of Advantage’s network and systems.

The System Administrator serves as a primary technical and functional subject matter expert, leading configuration, testing, release management, process improvement and documentation.

This position will work closely with internal business units and stakeholders to ensure the reliability, security, and compliance of Advantage’s network and systems.

The ideal candidate will have a motivation to continue learning new technologies, possess strong organizational skills, an ability to collaborate both within and outside the department, communicate effectively with both technical and non-technical staff, and be detail oriented.

Essential Functions & Responsibilities

• Administer and support Microsft 365 environments, including Entra, Exchange Online, Teams, SharePoint, OneDrive, Intune and related Microsoft technologies.
• Manage users, groups, licenses, permissions, MFA, Conditional Access, and identity/access configurations.
• Deploy and support laptops, desktops, mobile devices, and peripherals.
• Support Windows Server, Active Directory, Group Policy, DNS, DHCP, file services.
• Administer a Type 1 Hypervisor environment.
• Support Line of Business applications and hardware.
• Perform patching, upgrades, refresh cycles, and routine system maintenance.
• Provide remote and onsite technical support for staff.
• Troubleshoot hardware, operating systems, applications, authentication, email, printing, connectivity, and user-related issues.
• Support employee onboarding and offboarding, account creation, permissions, licensing, and device setup.
• Monitor alerts, device health, patching, endpoint security, and backup status.
• Participate in disaster recovery scenarios.
• Support endpoint protection, Microsoft security technologies, MFA, email security, and other cybersecurity controls.
• Perform remediation of security-related issues collaborating with the network security engineer.
• Troubleshoot basic and intermediate network connectivity issues.
• Maintain a working understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking, and firewall concepts.
• Install, configure, and maintain routers, firewalls, and switches.
• Coordinate with software vendors and support resources when necessary.
• Assist with software implementations, migrations, upgrades, testing, and employee adoption.
• Maintain internal documentation and user resources.
• Identify opportunities to improve workflows through configuration, integration, and automation.
• Ensure compliance with internal IT policies and change management processes.
• Maintain accurate documentation of configurations, applications, and technical procedures.
• Help establish and maintain repeatable standards for systems administration and IT processes.
• Identify opportunities to improve automation, consistency, and operational efficiency.

Knowledge & Skills Needed to be successful in this role:

• Bachelor’s degree in information technology, Computer Science or a related is required or high school diploma or GED with an equivalent amount of work experience.
• A minimum of 5 years of professional IT support, systems administration, infrastructure, or managed service experience is normally required.
• Excellent communication skills and strong attention to detail.
• Experience with the following is required:
• Microsoft Intune and Defender
• Microsoft Azure
• Microsoft 365 migrations
• PowerShell or Power Automate
• Endpoint Detection and Response solutions
• IT documentation platforms
• Relevant Microsoft, CompTIA, cloud, networking, or security certifications are a plus but not required.
• Strong working knowledge of Microsoft 365 administration.
• Experience with Microsoft Entra ID / Azure Active Directory.
• Experience supporting Exchange Online, Teams, SharePoint, and OneDrive.
• Experience supporting Windows 10/11.
• Working knowledge of Windows Server and Active Directory.
• Ability to build relationships with teammates
• Understanding of Group Policy, DNS, DHCP, TCP/IP, VPNs, VLANs, and basic network troubleshooting.
• Understanding of identity and access management, MFA, endpoint security, patching, and cybersecurity fundamentals.
• Familiarity with ticketing, RMM, endpoint-management, or similar IT management platforms.
• Strong troubleshooting, organizational, documentation, and communication skills.
• Ability to work independently and in a small team.
• Ability to learn new technologies and software platforms quickly.
• Ability to travel to client locations as required.
• Valid driver’s license and reliable transportation.
• Ability to perform occasional scheduled after-hours work for maintenance, migrations, or deployments.
• Ability to handle typical IT equipment including desktops, laptops, servers, UPS units, and related hardware.

Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.