System Administrator I

vcuhealth; Richmond (VA); On-site; USD 59,000 - 88,000; Full time

Job summary

VCU Health is seeking a Systems Admin I to perform full scope of system administration, asset management, performance tuning, and collaboration with vendors on configurations for applications and hardware.

The role handles troubleshooting, routine maintenance, documenting processes, and acting as onsite contact for clinical areas, with opportunities to improve performance and user experience.

Qualifications

• 1+ year of IT experience.
• Ability to provide excellent user support and service.
• Collaborative team player with meticulous documentation.
• Basic proficiency with MS Office and clinical/business systems.

Responsibilities

• Install, set up and configure new enterprise systems; perform preventative maintenance.
• Respond to outages and technical problems.
• Maintain system configurations, inventory, and documentation.
• Coordinate with vendors and application support teams.
• Onsite contact for designated clinical areas for troubleshooting.

Skills

Customer support

Team collaboration

System maintenance

Documentation

MS Office proficiency

Education

Associate degree in IT

Bachelor's degree preferred

Tools

Service desk software

Clinical systems

Job description

The Systems Admin I performs all system administration functions including asset management, performance tuning of systems, using various system toolset, and collaborating with vendors in the configuration of applications and hardware

This role involves troubleshooting technical issues, performing routine maintenance, and ensuring optimal performance of systems.

Essential Job Statements

• Performs : software product installations, setup and configuring of new enterprise systems , preventative maintenance on IT systems.
• Respond s to : system outages, malfunctions, and technical problems
• Enhances capabilities of assigned systems through . Routine upkeep, maintenance, and patching.
• Performs device definitions, setup and management of user accounts . Assist users with technical issues and provide guidance on system usage.
• Develop and documents system processes, procedures, hardware and software inventory . Maintain accurate records of system configurations, changes, and maintenance activities.
• Collaborates with the vendor to support end users and resolve trouble tickets.
• Coordinate with application support teams
• Act as the primary onsite contact for clinical areas assigned for initial troubleshooting and coordinating additional support from applications support teams.
• Proactively round in designated spaces multiple times a day, checking in with clinical and non-clinical stakeholders to ensure needs are met.
• Contribute to process improvement initiatives and understand processes to enhance system performance and user experience.
• Build relationships and collaborate with clinical informaticists, trainers, and other teams, necessary to provide comprehensive IT support for designated clinical areas.

Patient Population

N/A

Employment Qualifications

• Required Education: Associate's degree in information technology, Computer Science, or a related field ; or a combination of experience and education
• Preferred Education: Bachelor's degree in information technology, Computer Science, or a related field.

Licensing/ Certification

• Licensure/Certification Required: N/A
• Licensure/Certification Preferred: CompTIA A+ , CIIP or PARCA Certification s for some areas of work

Minimum Qualifications

• Years and Type of Required Experience: 1 + year of IT experience
• Other Knowledge, Skills and Abilities Required: Ability to provide excellent support and service to users. Collaborative attitude and ability to work effectively within a team environment. Meticulous approach to system maintenance and documentation. Basic proficiency in MS Office suite (Word, PowerPoint, Excel, Publisher, Visio, and Project), clinical systems and/or business systems and service desk software.
• Cultural Responsiveness: N/A
• Other Knowledge, Skills and Abilities Preferred: N/A
• Combination of education and experience in lieu of a degree.

Working Conditions

Periods of high stress and fluctuating workloads may occur . General office environment . Required to car travel to off-site locations, occasionally in adverse weather conditions . May be exposed to limited hazardous substances or body fluids. * May have periods of constant interruptions. Prolonged periods of working alone.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

• Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel , Squat, Balance, Bending
• Work Position: Sitting, Walking, Standing
• Additional Physical Requirements/ Hazards: Additional Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity - far, Acuity - near
• Hazards: Depth perception, Use of Latex Gloves, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to potential electrical shock

Mental/Sensory - Emotional

• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Fast pace environment, Able to handle multiple priorities, Noisy Environment, Able to adapt to frequent change

Compensation Range

$58,697.60 - $87,942.40 Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.