System Administrator I

Ampcus, Inc; Atlanta (GA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Ampcus Inc. is seeking a System Administrator I to join our Enterprise Platform support team in Atlanta.

In this hybrid role, you will triage and resolve ServiceNOW tickets for Forge and AWS Quick Suite, assist with access and connector issues, and provide prompt, professional support to thousands of engineers and business users. You will collaborate with internal engineering and AWS teams, update documentation, and contribute to process improvements.

Qualifications

• Bachelor's degree or 2+ years' equivalent experience.
• Experience with AWS is a plus.
• Experience programming with Python or other OO languages is a plus.

Responsibilities

• Triaging and resolving ServiceNOW tickets for Forge and AWS Quick Suite; distinguishing user error from platform defects.
• Troubleshooting access and connector issues (OAuth, SSO, and integrations such as Teams, Outlook, and Snowflake) for Forge and AWS Quick users.
• Investigating and escalating platform-service defects to AWS or internal engineering teams where automation has failed.
• Ensures all documentation and knowledge bases are updated to help collaboration within and outside of our group.
• Participate in best practices and process improvements.
• Support new user onboarding waves by provisioning access, validating connector health, and documenting known issues.
• Analyzing current support processes within Enterprise Platform and identifying ways to improve them.
• Passionate and flexible engineer that enjoys solving complex problems.

Skills

Python

AWS

Communication

Analytical thinking

Problem solving

Independent work

Education

Bachelor's degree or 2+ years of related experience

Tools

GitHub

ServiceNOW

OAuth/SSO

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

System Administrator I

Location(s)

Atlanta, GA (Hybrid)

Job Summary

The Support Engineer supports our internal employees at our organization. As part of the Operational AI release train within Enterprise Platform, you are responsible to deliver best-in-class support to enable thousands of engineers and business users across the organization to be successful and productive with our AI platforms. The Support Engineer will provide technical guidance and act as a point of escalation for our core platforms - Forge (our internal AI Artifact Hub) and AWS Quick Suite (our enterprise AI assistant service, delivered as an AWS-managed offering). You will be expected to respond to our customers with professionalism and provide timely resolution to their issues during business hours. You thrive in a fast-paced atmosphere where wearing multiple hats is encouraged. You learn new skills and technology quickly. You have strong collaboration/communication skills.

Candidates must reside in the Atlanta, Georgia area and work in a hybrid capacity.

Technology We Use

• AWS Quick (enterprise AI assistant, AWS-managed service), Forge (internal AI Artifact Hub), GitHub, ServiceNOW

Your Role

• Triaging and resolving ServiceNOW tickets for Forge and AWS Quick Suite, distinguishing user error from platform defects.
• Troubleshooting access and connector issues (OAuth, SSO, and integrations such as Teams, Outlook, and Snowflake) for Forge and AWS Quick users.
• Investigating and escalating platform-service defects to AWS or internal engineering teams where automation has failed.
• Ensures all documentation and knowledge bases are updated to help encourage good collaboration within and outside of our group.
• Participate in best practices and process improvements.
• Support new user onboarding waves by provisioning access, validating connector health, and documenting known issues.
• Analyzing current support processes within Enterprise Platform and identifying ways to improve them.
• Passionate and flexible engineer that enjoys solving complex problems.

Qualifications

Required:

• Bachelor's degree or 2+ year's equivalent combination of industry-related professional experience and education.

What We Look For

• Proven ability to work independently and as part of a team with great organizational skills.
• Excellent ability to communicate effectively at all levels.
• Strong analytical and problem-solving skills.
• Experience with Amazon Web Services is a plus.
• Experience programming with Python or other object-oriented programming language is a plus.

Job Requirements

Top 5 Must Haves:

• Communication
• Organization
• Problem Solving
• Experience with AWS
• Ability to multitask.

Role

• Hybrid (Atlanta preferred where engineering team will be).
• Workdays: Monday - Friday (preferably core hours).
• Travel : No

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.