Support Engineer

TEKsystems; Atlanta (GA); Hybrid; USD 44,000 - 63,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA benefits

Time Off/Leave (PTO/Sick)

Job summary

TEKsystems in Atlanta, GA, seeks an Operational AI - Support Engineer to provide hybrid support to thousands of engineers and business users across our AI platforms. You will triage ServiceNOW tickets, troubleshoot OAuth/SSO and connector issues, and escalate defects to engineering teams when automation fails.

The role emphasizes strong collaboration, rapid learning, and professional communication. A contract position based in the Atlanta area with hybrid work is offered.

Qualifications

• Bachelor's degree or 2+ years' equivalent combination of work experience and education.
• Excellent communication skills at all levels.
• Strong analytical and problem-solving abilities.

Responsibilities

• Triaging and resolving ServiceNOW tickets for Forge and AWS Quick Suite.
• Troubleshooting access and connector issues (OAuth, SSO, and integrations such as Teams, Outlook, and Snowflake).
• Escalating platform-service defects to AWS or internal engineering teams when automation fails.
• Ensuring documentation and knowledge bases are updated.
• Participating in best practices and process improvements.
• Onboarding new users by provisioning access and documenting known issues.
• Analyzing current support processes to identify improvements.
• Demonstrating passion and flexibility in solving complex problems.

Skills

AWS Cloud Support

ServiceNow Support

identity and access management

python

Education

Bachelor's degree or 2+ years experience

Tools

GitHub

ServiceNOW

Job description

Description

Operational AI - Support Engineer

Job Summary

The Support Engineer supports our internal employees at for a client of ours at TEKsystems. As part of the Operational AI release train within Enterprise Platform, you are responsible to deliver best-in-class support to enable thousands of engineers and business users across the organization to be successful and productive with our AI platforms. The Support Engineer will provide technical guidance and act as a point of escalation for our core platforms - Forge (our internal AI Artifact Hub) and AWS Quick Suite (our enterprise AI assistant service, delivered as an AWS-managed offering). You will be expected to respond to our customers with professionalism and provide timely resolution to their issues during business hours. You thrive in a fast-paced atmosphere where wearing multiple hats is encouraged. You learn new skills and technology quickly. You have strong collaboration/communication skills.

Candidates must reside in the Atlanta, Georgia area and work in a hybrid capacity.

Technology We Use

• AWS Quick (enterprise AI assistant, AWS-managed service)
• Forge (internal AI Artifact Hub)
• GitHub
• ServiceNOW

Your Role

• Triaging and resolving ServiceNOW tickets for Forge and AWS Quick Suite, distinguishing user error from platform defects.
• Troubleshooting access and connector issues (OAuth, SSO, and integrations such as Teams, Outlook, and Snowflake) for Forge and AWS Quick users.
• Investigating and escalating platform-service defects to AWS or internal engineering teams where automation has failed.
• Ensures all documentation and knowledge bases are updated to help encourage good collaboration within and outside of our group.
• Participate in best practices and process improvements.
• Support new user onboarding waves by provisioning access, validating connector health, and documenting known issues.
• Analyzing current support processes within Enterprise Platform and identifying ways to improve them.
• Passionate and flexible engineer that enjoys solving complex problems.

Qualifications

Required

• Bachelor's degree or 2+ year's equivalent combination of industry-related professional experience and education.

What We Look For

• Proven ability to work independently and as part of a team with great organizational skills.
• Excellent ability to communicate effectively at all levels.
• Strong analytical and problem-solving skills.
• Experience with Amazon Web Services is a plus.
• Experience programming with Python or other object-oriented programming language is a plus

Skills

• AWS Cloud Support
• ServiceNow Support
• identity and access management
• python

Top Skills Details

• AWS Cloud Support
• ServiceNow Support
• identity and access management

Additional Skills & Qualifications

Python or other object-oriented programming language: 1+ year preferred, but not a core requirement.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $39.00 - $39.29/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Atlanta, GA.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Company Overview 2

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity Statement 2

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.