Platform Solutions Engineer

Worky; Dallas (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Aspira is seeking a Platform Solutions Engineer for its Enterprise Platforms team. This role focuses on solving business problems by connecting systems, automating processes, and designing scalable technical solutions across cloud platforms, contact centers, and enterprise apps.

You’ll tackle AWS, Amazon Connect, ServiceNow, Jira, and other platforms, learning quickly and connecting the dots from business needs to working technical solutions.

Qualifications

• 4+ years in software dev, platform engineering, or related field.
• Experience designing and integrating cloud-based apps via APIs.
• Scripting in Python, JavaScript, or TypeScript.
• Strong troubleshooting, analytical and communication skills.
• Bachelor's degree in CS/IS/Engineering or related field.

Responsibilities

• Design, build, and maintain integrations between enterprise apps using APIs and middleware.
• Develop serverless AWS solutions and migrate deprecated services as needed.
• Design and maintain Amazon Connect contact flows across markets.
• Architect notification/workflow systems to support customers and agents.
• Collaborate with Platform Managers and BAs to translate needs into tech solutions.

Skills

API integrations

Cloud platforms

Python/JS/TS

Troubleshooting & comms

Education

Bachelor's degree in CS/IS/Engineering

Tools

AWS

Amazon Connect

ServiceNow

Jira

Office365

Job description

About Aspira

For more than 40 years, Aspira has been the market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors.

We share our client partners’ mission: to steward resources for future generations, create opportunities for genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits.

Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest.

FYI

Applicants must be legally authorized to work in the United States. Aspira is unable to sponsor or take over sponsorship of employment visas, now or in the future.

As part of our hiring process, candidates may be required to complete an identity verification check conducted through Checkr, a secure third-party service provider. This step helps confirm the authenticity of applicant identities and supports a fair, secure hiring process for all candidates.

By submitting your application, you acknowledge that you have read and understood this notice and consent to the potential inclusion of an identity verification step as part of the interview process.

The Ideal Candidate

We'relooking for a curious, analytical, and self-drivenPlatform Solutions Engineer to join our Enterprise Platforms team. Thisisn'ta traditional support role or one focused on mastering a single technology —it'sabout solving business problems by connecting systems, automating processes, and designing scalable technical solutions across cloud platforms, contact center systems, and enterprise applications.

You may be asked to solve a problem involving AWS, Amazon Connect, ServiceNow, Jira, a third-party SaaS platform, or a systemyou'venever worked with before. Youdon'tneed to know every technology on day one. You do need to know how to learn, investigate, connect the dots, anddeterminethe best path from a business requirement to a working technical solution.

The ideal candidate is someone who naturally asks,"How can we make this better?"and can independently figure out how to make it happen.

Key Responsibilities

Platform Engineering & Integration

• Design, build, andmaintainintegrations between enterprise applications using APIs, webhooks, middleware, and modern integration patterns.
• Develop and maintain serverless solutions on AWS, including planning and executing runtime upgrade and migration projects for deprecated services.
• Design andmaintainAmazon Connect contact flows and routing logic across multiple markets and queues.
• Architect notification and messaging workflows to support customer- and agent-facing use cases such as availability alerts and status updates.
• Participateinthe implementationand integrationof new/ existingenterprise platforms.

Process Improvement & Automation

• Analyze existing workflows andidentifyopportunities for automation and optimization, favoring reusable solutions over one-off fixes.
• Design and implement ServiceNow automations to enforce clean ticket lifecycle states, ITIL-aligned status transitions, and QA review processes.
• Designand implement AI-powered workflowsand intelligent automation across business platforms, integrating AIservices.
• Document architecture, workflows, and integration designs.

Collaboration

• Work closely with Platform Managers, Business Analysts, Product Owners, Contact Center Operations, and business stakeholders to translate business needs into technical solutions.
• Participate in solution design discussions and communicate technical concepts clearly to both technical and non-technical audiences.

Qualifications

• 4+ years of experience in software development, platform engineering, automation, systems integration, ora relatedtechnical field.
• Experience designing, building,deployingand integratingcloud-based applications and services using APIs.
• Experience with scripting or programming languages such as Python, JavaScript, or TypeScript.
• Strong troubleshooting,analytical, andcommunicationskills.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

Required Hardware and Software Competencies

You will primarily work with AWS, Amazon Connect, ServiceNow, Jira, and other enterprise platforms. Deepexpertisein every technology is not expected on day one. Curiosity, problem-solving ability, and the ability to learn quickly are essential.

Cloud(AWS)

Lambda, API Gateway, IAM,EventBridge,Athena,SNS, End User Messaging, CloudFront, S3, Lex, etc.

Contact Center

Amazon Connect

Enterprise Platforms

ServiceNow, Jira, Office365, WFM Tools

Integration

REST APIs, JSON, OAuth, Webhooks, Model Context Protocol (MCP) or similar AI integration frameworks

Development

Python, JavaScript, TypeScript, Git

AI

AI Agents, Large Language Models (LLMs), Prompt engineering, Intelligent workflow automation