Desktop Support System Administrator

Nammo Defense Systems, Inc Career Center; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Name: Nammo Defense Systems, Inc Career Center The Desktop Support System Administrator role ensures reliable IT operations by troubleshooting hardware, software, and network issues, managing security, and supporting end-users. It covers desktop and server administration, cloud and on-prem resources, and adherence to cybersecurity standards.

Ideal candidates have hands-on experience with Windows/Linux, AD, and patch management, with a focus on incident response, access controls, and user

Qualifications

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 3+ years of experience in system administration or technical support.
• Strong knowledge of Windows Server, Linux, Active Directory, and Group Policy.

Responsibilities

• Provide Tier 1/2 technical support for end-users.
• Manage and resolve helpdesk ticket escalations.
• Support and maintain desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain operating systems and enterprise applications.
• Administer Active Directory and manage user accounts.
• Assist with onboarding and offboarding, provisioning IT resources.
• Educate users on security best practices and IT policies.
• Monitor IT infrastructure including servers and networks.
• Ensure data backup reliability and disaster recovery readiness.
• Maintain system documentation and compliance records.

Skills

Windows Server

Linux

Active Directory

Group Policy

Networking

Cybersecurity

Troubleshooting

Communication

Education

Bachelor’s degree in IT / Computer Science

Tools

VMware vSphere

Azure

AWS

Job description

Job Summary

The Desktop Support System Administrator plays a crucial role in maintaining, optimizing, and securing IT systems to ensure seamless daily operations for end-users. This position is responsible for troubleshooting hardware, software, and network issues, managing system security, and ensuring compliance with organizational policies.

The ideal candidate will configure, monitor, and troubleshoot servers, networks, workstations, and security systems, ensuring optimal performance, reliability, and cybersecurity.

Shift: Monday-Thursday 7:00AM - 5:30PM, Occasional weekend and on-call as needed

Primary Responsibilities

Desktop Support:

• Provide Tier 1/2 technical support, troubleshooting hardware, software, and network issues for end-users.
• Manage and resolve helpdesk ticket escalations efficiently.
• Support and maintain desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain operating systems and enterprise applications.
• Administer Active Directory, managing user accounts, permissions, and access rights.
• Assist with employee onboarding and offboarding, including provisioning and deprovisioning IT resources.
• Educate users on best practices for security, software usage, and IT policies.

System Administration:

• Monitor and maintain IT infrastructure, including servers, networks, and cloud-based services.
• Implement cybersecurity best practices, including patch management, system hardening, and access controls.
• Install, configure, and maintain Windows and Linux servers as well as enterprise applications.
• Manage cloud environments (Azure, AWS) and virtualized platforms (VMware vSphere).
• Administer network infrastructure, including LAN/WAN, VPNs, firewalls, and other networking components.
• Ensure data integrity, backup reliability, and disaster recovery readiness.
• Maintain and troubleshoot enterprise applications, including email, collaboration tools, and cloud services.
• Ensure compliance with IT security policies, regulatory requirements, and industry standards.
• Maintain system documentation, incident reports, and compliance records.

Additional Requirements:

• Ability to work under pressure while managing multiple priorities.
• Strong problem-solving skills and attention to detail.
• Availability for weekend system maintenance as needed.
• Punctuality, reliability, and a professional work ethic.

Job Qualifications (Education/Skills/Experience)

Required:

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 3+ years of experience in system administration or technical support.
• Strong knowledge of Windows Server, Linux, Active Directory, and Group Policy.
• Experience with networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, firewalls).
• Familiarity with cybersecurity frameworks (NIST, ISO 27001).
• Strong troubleshooting, analytical, and communication skills.
• Ability to explain technical concepts clearly to non-technical users.

Preferred:

• Certifications: CompTIA Security+, Microsoft (MCSA/MCP), Linux+, AWS, Azure.
• Experience in DoD environments (RMF, STIGs, DISA compliance).
• Knowledge of IT compliance standards and system hardening best practices.