Manager, Data Center Support Services

Oracle; Harwood Township (ND); On-site; USD 102,300 - 209,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Flexible Vacation

Paid parental leave

Job summary

Oracle in Harwood Township, North Dakota, is looking for a leader to manage teams conducting hardware installations and support for data-center operations. The role involves technical guidance, ensuring compliance with safety standards, and collaboration with development teams to resolve complex issues.

The ideal candidate will have strong problem-solving abilities and experience in managing technical teams. This position offers a competitive salary range of $102,300 - $209,500 per year, along with comprehensive benefits including medical, dental, and vacation options.

Qualifications

• Experience managing teams responsible for hardware installation and support.
• Strong knowledge of data-center operations and network configuration.
• Ability to collaborate with vendors and develop training programs.

Responsibilities

• Manage teams installing and troubleshooting hardware and configurations.
• Ensure compliance with safety and security guidelines during operations.
• Oversee technician training and continuous improvement initiatives.

Skills

Team management

Network communication

Problem-solving

Compliance adherence

Job description

The role manages teams that conduct end‑to‑end hardware installation, network communication, and data‑center as well as customer‑environment support. The position provides guidance on complex problems, drives training, ensures compliance, and collaborates with developers and vendors to resolve large‑scale technical issues.

Responsibilities

Datacenter Services Operations – Break/Fix and Hardware Maintenance

• Manages teams installing, removing, and troubleshooting on‑site hardware and configuration.
• Monitors daily operations for teams that replace server components and upgrade servers for existing customers.

Datacenter Services Operations – Network Configuration, Installation, and Augmentation

• Manages teams that implement designed network communications, including cabling validation and networking equipment, and provides guidance on complex problems.
• Engages additional resources to address complex or unresolved issues.

Technical Support and Troubleshooting

• Manages teams supporting data‑center, customer, and/or operational environments, addressing routine trends and ensuring documentation of resolutions.
• Responds to outage situations for clients.

Safety, Security, Compliance, and Documentation

• Ensures adherence to SOPs and MOPs during tasks performed by teams.
• Oversees and drives implementation of required security controls and updates.
• Manages team compliance with health and safety guidelines at customer sites and the office.

Continuous Improvement

• Oversees technician training to advance skills and meet requirements.
• Stays current with industry best practices and developments in networking and server maintenance, data‑center, and facility operations.
• Manages team adherence to SOPs and MOPs for operational Data‑Center Change Control processes.

Collaboration, Vendor Relations, and Leadership

• Facilitates collaboration with development teams and external vendors to resolve complex technical problems and provides subject‑matter expertise for large‑scale matters.
• Ensures contractors and vendors deliver quality services and meet SLA expectations.
• Oversees quality assurance, guides process creation, and mentors programs.

Core Responsibilities

Planning & Execution

• Creates and owns the execution plan for team work and multiple projects, monitoring timelines and budgets.
• Delegates work, prioritizes tasks, identifies resource needs, and adapts plans to changing priorities.

Collaboration & Partnership

• Strengthens collaborative partnerships across teams to align expectations and objectives.
• Guides team members to build relationships with business leaders, stakeholders, and customers for effective collaboration.

Problem Solving

• Leads the team to identify and address moderately complex operational or technical issues.
• Directs analysis of data from multiple sources to troubleshoot moderately complex errors.

Continuous Learning

• Seeks learning opportunities for self and team to enhance skills and stay current with industry advancements.
• Provides resources and fosters a knowledge‑sharing environment.

Continuous Improvement (Team)

• Recommends improvements and encourages the team to share ideas to increase efficiency.
• Provides feedback on ideas and seeks input on alternative approaches.

Performance and Development

• Coaches and directs team members within performance management processes.
• Facilitates goal setting and aligns individual goals with broader team objectives.
• Identifies development opportunities and participates in talent acquisition activities.

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client‑facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Salary and Benefits

US: Hiring Range in USD from: $102,300 - $209,500 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes:

• Medical, dental, and vision insurance, including expert medical opinion
• Short‑term disability and long‑term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre‑tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees. Accrued Vacation rates vary by hours worked.
• 11 paid holidays
• Paid sick leave: 72 hours upon hire, refreshing each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.