US Military and Veteran Senior Data Center Support Services Technician

Emerson; Ashburn (VA); On-site; USD 58,000 - 118,000; Full time

Job summary

Oracle is seeking a data center technician to identify opportunities to upgrade server components, validate cabling, and ensure connectivity. The role involves monitoring ticketing systems, mentoring staff, and implementing solutions aligned with SOPs and MOPs for change control.

The candidate will train in advance fix techniques, serve as a liaison across technical and non-technical teams, and address resiliency and availability risks.

Qualifications

• Minimum 5 years in client-facing, data center or related field.
• High School Diploma or equivalent with 4+ years in client-facing, data center or related field.
• Associate Degree in CS/IT/Data Center Ops or related field with 3+ years in client-facing, data center or related field.

Responsibilities

• Identify opportunities to replace or upgrade server components.
• Validate cabling and ensure network environment connectivity.
• Monitor and assign work in ticketing environment; mentor staff or implement solutions.
• Train on fix/repair techniques aligned with SOPs/MOPs for Data Center Change Control.
• Act as technical liaison to identify and resolve resiliency, reliability and availability risks.

Skills

Server hardware

Time management

Detail oriented

Team player

Learning interest

Dependable

Independent worker

Lifting 50 lbs

Ladder climbing

Communication skills

Rotating shifts

IT hardware concepts

Basic computer skills

Standing/walking

Long shifts

Ticketing systems

Willing to travel

Client experience

Education

5 years of client-facing experience

High School Diploma + 4 years experience

Associate Degree + 3 years experience

Job description

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Requirements:

- Knowledge of server/storage/network hardware systems and components.

- Excellent time management skills.

- Detail-oriented with excellent organizational skills.

- Be a good team player.

- Strong interest in learning new DC concepts and technology.

- Dependable and trustworthy.

- Able to work alone and as part of a team

- Must be able to lift up to 50 lbs.

- Able to climb a 9 ft ladder.

- Strong verbal and written communication skills.

- Shift schedule that rotates. Includes nights, weekends and holidays.

- IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)

- Good computer skills

- Able to stand and walk for extended periods of time

- Able to work 10-12 hour shifts

- Any experience with mainstream ticketing systems is a plus

- Willing to travel as required

- Client experience is preferred

Note: This is a 24/7/365 position on-site and includes day/night shift, weekend and holiday work with occasional travel based on business requirements. This position will also require consent to the processing of biometric data for identity verification and access control.

Minimum Job Qualifications
Education and/or Experience:
5 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.

Job Skills:
Same as prior level plus;
Technical Leadership: Demonstrated ability to provide technical leadership and mentoring on complex projects.
Incident Management and Response: Demonstrated ability to respond to and resolve incidents quickly to maintain business continuity.
Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across teams and regions to achieve shared business goals.
IT Infrastructure/Server Trouble Shooting Experience:
3 years of experience in IT infrastructure, data center services, or server administration.

Preferred Job Qualifications
Education and/or Experience:
5 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct custome

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Cloud Environment (Hyperscale) Experience :
3 years of experience in hyperscale cloud environments.
Certifications:
Data Center or Cloud Industry Certifications.

Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $27.64 to $56.83 per hour; from: $57,500 to $118,200 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - OP4