System Administrator

Gaylord Archival; Indiana (PA); On-site; USD 80,000 - 95,000; Full time

Job summary

Gaylord Archival is seeking an IT professional to work side-by-side with our CTO, serving as a trusted liaison to outside support vendors and MSP partners. The role will be hands-on in our IT transformation journey, addressing diverse technical challenges on-site in Syracuse, NY.

You'll monitor enterprise systems, ensure performance, security, and uptime, and contribute to projects that modernize how we operate, while quickly learning new platforms and sharing knowledge across the team.

Qualifications

• Experience providing desktop and on-site production support.
• Strong problem-solving and ownership mindset.
• Effective communicator across departments and with vendors.
• Ability to quickly learn new tools and technologies.

Responsibilities

• Be primary contact with outside support vendors and MSP to ensure issues are triaged and SLAs met.
• Monitor and maintain enterprise systems with CTO and vendor partners.
• Provide on-site technical support for hardware deployments and production troubleshooting.
• Partner with CTO on IT transformation projects.
• Learn fast, adapt to evolving tech stack and share knowledge.
• Document and improve knowledge base and processes as we scale.

Skills

Desktop support

Production support

Vendor management

Problem solving

Cross-dept collaboration

Microsoft 365

Multi-priority handling

Tools

Microsoft Windows Server

Microsoft Windows Desktop

Job description

This position will work side-by-side with our CTO, serve as the trusted liaison to outside support vendors and managed service providers (MSP), and play a hands-on roll in our IT transformation journey. If you love variety, enjoy problem solving, and get energized by learning new technologies, you’ll feel right at home here.

Position Basics

• Location: On-site in Syracuse, NY
• Pay: $80,000 to $95,000 per year dependent on experience

Essential Duties & Responsibilities

• Be the primary point of contact with our outside support vendors and MSP, ensuring issues are triaged quickly, communication is clear and service levels are consistently met.
• Monitor & maintain our enterprise systems in close collaboration with the CTO and our vendor partners, keeping performance, availability and security top of mind.
• Provide on-site technical support for situations where a physical presence makes all the difference—from hardware deployments and facility moves to production troubleshooting.
• Partner with CTO on IT transformation initiatives, contributing your perspective and execution skills to projects that modernize how we operate.
• Learn quickly and apply what you learn. Our technology stack evolves with the business, and you'll be expected to pick up new platforms, tools and practices and put them to work.
• Document, improve and share. Help build the knowledge base and processes that keep up resilient while we scale.

Key Skills & Abilities

• Comfortable deploying and troubleshooting desktop, workstation, and production-floor equipment; provides user support in office and production environments
• Proactive and ownership-driven, with strong problem-solving and follow-through
• Collaborative communicator with experience working across departments and with vendors and service providers
• Curiosity about technology and a demonstrated ability to rapidly apply new tools, systems and concepts
• Able to manage multiple priorities effectively
• Strong background in Microsoft desktop and server operating systems and 365 applications
• Familiarity with backup and restore methodology