System Administration (Puerto Rico)

Prattwhitney; Santa Isabel (PR); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks vacation

Generous 401(k) plan with employer–m

Employee Scholar Program (ESP)

Life insurance and disability coverage

Employee Assistance Plan with up to 8

Job summary

Collins Aerospace seeks a System Administrator to provide remote support for an enterprise application delivery platform across 150+ applications. The role focuses on Windows client environments, installation, licensing, and troubleshooting, with remote access tools like Bomgar and OneStop.

You will manage incidents, document resolutions, and collaborate with licensing and infrastructure teams. Hybrid work in Puerto Rico is available, and US citizenship is required.

Qualifications

• Typically requires a University Degree and 5+ years of relevant experience, or an Advanced Degree with 3+ years of experience.
• U.S. Citizenship is required.
• 2–5 years in system administration, application support, desktop support, or related technical role.
• Experience providing remote application/desktop support.
• Experience with Windows 11 troubleshooting and software installation.
• Experience using Docker Desktop as part of the support toolset.
• Experience with Bomgar, OneStop, or similar remote-support tools.
• Ability to troubleshoot client installation, application launch, licensing, connectivity, access, and configuration issues.
• Strong customer service, communication, problem-solving and organizational skills.

Responsibilities

• Provide remote support for the application delivery platform and its Windows client environment.
• Install, configure, update, and troubleshoot the custom client.
• Diagnose issues related to client installation, application launch, downloads, licensing, access, connectivity, and configuration.
• Use Bomgar and OneStop to remotely connect to Windows 11 computers and assist customers.
• Collect and analyze logs, error messages, screenshots, and system information.
• Manage incidents and service requests from initial contact through resolution.
• Communicate status, expectations, and resolutions clearly to customers.
• Escalate complex issues to developers, infrastructure teams, licensing teams, or other support groups.
• Document resolutions, workarounds, and recurring issues.

Skills

Customer service

Communication

Problem-solving

Organization

Ownership

Education

University degree

Tools

Docker Desktop

Bomgar

OneStop

Windows 11

Job description

Location: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Hybrid position in Puerto Rico; candidate must reside in Puerto Rico.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are seeking a customer-focused and self-motivated System Administrator to provide remote support for an internally developed platform that delivers more than 150 applications across the enterprise.

The role will primarily support the Windows-based client environment used to install, download, license, and launch applications.

The System Administrator will troubleshoot customer issues remotely, manage incidents and service requests, and drive issues through resolution.

What YOU will do

• Provide remote support for the application delivery platform and its Windows client environment.
• Install, configure, update, and troubleshoot the custom client.
• Diagnose issues related to client installation, application launch, downloads, licensing, access, connectivity, and configuration.
• Use Bomgar and OneStop to remotely connect to Windows 11 computers and assist customers.
• Collect and analyze logs, error messages, screenshots, and system information.
• Manage incidents and service requests from initial contact through resolution.
• Communicate status, expectations, and resolutions clearly to customers.
• Escalate complex issues to developers, infrastructure teams, licensing teams, or other support groups.
• Document resolutions, workarounds, and recurring issues.
• Support testing and validation of client and platform updates.

Qualifications YOU Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
• Must be a U.S Citizen.
• Two to five years of experience in system administration, application support, desktop support, or a related technical role.
• Equivalent relevant technical experience may be considered in place of the degree requirement.
• Experience providing remote application or desktop support.
• Working knowledge of Windows 11 troubleshooting and software installation.
• Experience using Docker Desktop as part of the support or administrative toolset.
• Experience with Bomgar, OneStop, or similar remote-support tools.
• Ability to troubleshoot client installation, application launch, licensing, connectivity, access, and configuration issues.
• Basic understanding of client-server applications, software distribution, containers, and license management.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to take ownership of issues and work independently through resolution.
• Ability to support a large application environment and quickly learn new technologies.

Qualifications We Prefer

• Familiarity with Active Directory, networking, application logs, PowerShell, and SQL.
• Experience supporting custom enterprise clients or application delivery platforms.
• Experience with IT service-management practices, including incident, service request, problem, and knowledge management.
• ITIL Foundation certification or equivalent service-management knowledge.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Participation in the Employee Scholar Program (ESP)
• Life insurance and disability coverage
• Employee Assistance Plan, including up to 8 free counseling sessions
• And more!

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.