Syracuse-Oswego SEP Program Associate

ACR Health; City of Syracuse (NY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical, dental, and vision insurance

Paid time off and holidays

Life insurance

403(b) retirement plan

Employee Assistance Program (EAP)

Job summary

ACR Health in Syracuse seeks a Syracuse-Oswego SEP Program Associate to support harm reduction services and community outreach across Onondaga and Oswego Counties. You will engage with communities, enroll participants in SEP, provide naloxone education, and connect people to healthcare, housing, and social supports.

Field-based work in Oswego County, building relationships with partners, and representing ACR Health at meetings and events.

Qualifications

• High School Diploma or GED required.
• Relevant education in Human Services, Public Health, Social Work, Healthcare, or related field preferred.
• At least 1 year of experience in social services, public health, outreach, harm reduction, or related field preferred.

Responsibilities

• Conduct outreach and engagement in Onondaga and Oswego Counties.
• Develop relationships with community partners and stakeholders.
• Participate in Ride Along services and post-overdose engagement activities.
• Represent ACR Health at community events and trainings.
• Enroll participants and support engagement in SEP services.
• Provide overdose prevention education and naloxone distribution.
• Connect participants to healthcare and social supports.
• Maintain accurate records and complete required reports.

Skills

Interpersonal skills

Relationship-building

Independent work

Documentation

Time management

Cultural humility

Harm reduction principles

Communication skills

Microsoft Office

Electronic records

Education

High School Diploma or GED

Human Services / Public Health related field education

Tools

Microsoft Office

Electronic recordkeeping systems

Job description

Position: Syracuse-Oswego SEP Program Associate
Department: Harm Reduction & Prevention Services
Reports to: Harm Reduction Manager
Location: Syracuse Office / Community-Based Services in Onondaga & Oswego Counties
Schedule: Full-Time (35 hours/week; occasional evenings/weekends)
FLSA Status: Non-Exempt
Salary Range: $22.08 – $25.00/hour

Join Our Team

ACR Health is seeking a compassionate, community-focused, and motivated Syracuse-Oswego SEP Program Associate to support harm reduction services and community outreach throughout Onondaga and Oswego Counties.

This role is ideal for someone who enjoys building relationships, working independently in community settings, and connecting individuals to resources that improve health and well-being. The Syracuse-Oswego SEP Program Associate plays a key role in expanding access to harm reduction services through outreach, participant engagement, overdose prevention initiatives, community partnerships, and Syringe Exchange Program (SEP) operations.

A significant portion of this position involves field-based work in Oswego County, including community outreach, relationship-building with local partners, participation in Ride Along services, and support for post-overdose engagement activities. The successful candidate will be comfortable working independently while serving as a visible and trusted ACR Health representative in rural and underserved communities.

What You’ll Do

Community Outreach & Engagement

• Conduct outreach and engagement activities throughout Onondaga and Oswego Counties, with a strong focus on rural and underserved communities.
• Develop and maintain positive relationships with community partners, healthcare providers, local organizations, first responders, and other stakeholders.
• Participate in Ride Along services, post-overdose engagement activities, and other outreach initiatives.
• Represent ACR Health at community meetings, health fairs, trainings, presentations, and networking events.
• Identify opportunities to increase awareness of and access to harm reduction services.

Participant Services

• Provide participant-centered, stigma-free harm reduction services.
• Enroll participants and support ongoing engagement in SEP services.
• Provide overdose prevention education and naloxone distribution.
• Connect participants to healthcare, HIV/HCV/STI services, substance use treatment and MOUD, behavioral health services, housing resources, benefits, and other community supports.
• Recruit participants and peer educators for program activities.

SEP Operations & Inventory Management

• Support daily Syringe Exchange Program operations and service delivery.
• Promote access to sterile injection equipment and safe sharps disposal.
• Maintain inventory of harm reduction, overdose prevention, and SEP supplies.
• Coordinate supply distribution for outreach activities and service locations.
• Assist with drug-checking services and participant education as trained and assigned.

Documentation & Compliance

• Maintain accurate and timely participant records, service documentation, referrals, and outreach activities.
• Complete required reports and data collection activities.Ensure compliance with agency policies, confidentiality requirements, and applicable regulations, including HIPAA and Article 27-F.
• Maintain professional standards and represent ACR Health positively in the community.

What We’re Looking For

Minimum Qualifications

Education

• High School Diploma or GED required.
• Relevant education in Human Services, Public Health, Social Work, Healthcare, or a related field is preferred.

Experience

• At least one year of experience in social services, public health, healthcare, outreach, harm reduction, or a related field preferred.
• Experience working with individuals experiencing substance use, housing instability, mental health challenges, justice involvement, or other barriers to care is strongly preferred.
• Experience conducting outreach and community engagement activities preferred.
• Experience working with LGBTQI+, TGNCNB, BIPOC, and other historically underserved communities preferred.

Other Requirements

• Valid New York State driver’s license.
• Reliable access to an insured vehicle for work-related travel.
• Ability to travel regularly throughout Onondaga and Oswego Counties.
• Ability to occasionally work evenings and weekends for outreach activities, community events, and meetings.

Skills & Competencies

• Strong interpersonal and relationship-building skills.
• Ability to work independently and manage field-based responsibilities.
• Excellent verbal and written communication skills.
• Strong organization, documentation, and time-management skills.
• Ability to engage diverse populations with professionalism, cultural humility, and respect.
• Commitment to harm reduction principles, participant autonomy, health equity, and person-centered care.
• Proficiency with Microsoft Office and electronic recordkeeping systems.

Why Join ACR Health?

We value our employees and offer a competitive compensation and benefits package, including:

• Competitive hourly wage: $22.08 – $25.00 per hour
• Comprehensive medical, dental, and vision insurance
• Generous paid time off and paid holidays
• Life insurance
• 403(b) retirement plan with agency contributions
• Employee Assistance Program (EAP)

Join Our Mission

At ACR Health, every employee contributes to improving the health and well-being of the communities we serve. If you enjoy working independently, building meaningful community connections, supporting harm reduction initiatives, and helping individuals access critical services, we’d love to hear from you.

We encourage applicants from diverse backgrounds and lived experiences to apply.

Equal Opportunity Employer

ACR Health is an equal opportunity employer committed to providing a workplace that values dignity, equity, inclusion, and respect. ACR Health is an equal opportunity employer committed to providing a workplace that values dignity, equity, inclusion, and respect. Individuals with lived experience related to substance use, recovery, housing instability, justice system involvement, HIV, and the communities we serve are strongly encouraged to apply.