Outreach Coordinator

ACR Health; City of Syracuse (NY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Generous PTO & holidays

Life Insurance

403(b) retirement plan

Employee Assistance Program (EAP)

Job summary

ACR Health in Syracuse, NY is seeking an Outreach Coordinator to support the Syringe Exchange Program (SEP). You will plan, coordinate, and deliver harm reduction services to people who use drugs, build trust in the community, reduce infections, and connect participants to health and social services.

You will supervise SEP Outreach Specialists, manage data entry, and collaborate with community partners while ensuring timely reporting and adherence to HIPAA and agency policies.

Qualifications

• At least two years of experience in a social service or healthcare setting delivering direct services to PWUD and diverse populations.
• Experience providing stigma-free, nonjudgmental, and culturally competent services.

Responsibilities

• Maintain confidentiality per HIPAA and agency policies.
• Coordinate SEP outreach across Cayuga, Oswego, and Oneida Counties.
• Deliver harm reduction services including syringe access, education, naloxone training, and overdose kits.
• Assist with SEP mobile service delivery in Oswego and special arrangements.
• Supervise SEP Outreach Specialists and support staff as assigned.
• Ensure timely data entry into AIRS and maintain client records.
• Prepare monthly, quarterly, and annual reports as directed.
• Develop and maintain community partnerships and referral relationships.
• Represent ACRHealth professionally in all interactions.

Skills

Harm reduction

Health equity

Communication

Coordination

Documentation

Data entry

Independence

Collaboration

Job description

Location: Syracuse
Dept: Prevention & Harm Reduction Services
Reports to: Harm Reduction Manager / Director of Harm Reduction Services / Chief Program Officer
Salary Range: $23.00 – $25.00 hourly

Position Summary: The Outreach Coordinator supports the Syringe Exchange Program (SEP) by planning, coordinating, and delivering harm reduction services to people who use drugs. This role focuses on building trust within the community, reducing the spread of infectious diseases, preventing overdose deaths, and connecting participants to health and social services

Authority and Independence

The Outreach Coordinator works under general supervision, exercising sound judgment within established agency policies and procedures. The position requires independent initiative, confidentiality, and organizational skills to manage multiple tasks and ensure service delivery aligns with agency standards and community needs.

Minimum Qualifications

Education and Experience

• At least two years of experience working in a social service or healthcare agency providing direct services to People Who Use Drugs (PWUD) and other diverse populations (e.g., people of color, LGBTQI+ individuals, people with behavioral health needs, or those experiencing homelessness).
• Experience providing stigma-free, nonjudgmental, and culturally competent services.

Skills and Competencies

• Knowledge and acceptance of harm reduction principles and a strong commitment to health equity.
• Sensitivity to issues related to HIV/AIDS, substance use, and LGBTQ+ populations, with alignment to ACRHealth’s mission and values.
• Strong communication, coordination, and documentation skills.
• High attention to detail and accuracy in data entry.
• Ability to work independently and collaboratively with staff, community partners, and clients.

Other Requirements

Valid New York State driver’s license and reliable access to a vehicle with current insurance for work-related travel, training, outreach, and occasional client transport (personal vehicle ownership is not required but consistent access is necessary).

Primary Responsibilities

• Maintain confidentiality in accordance with Article27-F, HIPAA, and ACRHealth policies.
• Coordinate SEP outreach and engagement efforts across rural areas of Cayuga, Oswego, and Oneida Counties.
• Plan and deliver evidence-based harm reduction services including sterile syringe access, safer injection education, naloxone training, overdose prevention kits, and related interventions.
• Assist with SEP mobile service delivery in Oswego, including Ride About and special arrangements.
• Supervise SEP Outreach Specialists and support staff as assigned.
• Support initiatives to improve access to overdose prevention services, including drug checking and linkage to MOUD.
• Ensure accurate and timely data entry into the AIDS Institute Reporting System (AIRS).
• Maintain complete and accurate client and service records per agency protocols.
• Prepare required reports (monthly, quarterly, and annual) as directed.
• Establish and maintain community partnerships and referral relationships.
• Participate in community outreach, education, and professional development (a minimum of 24hours annually).
• Maintain agency equipment and vehicles responsibly, performing basic safety checks.
• Represent ACRHealth respectfully and professionally in all community and agency interactions.
• Perform other duties as assigned by Program Management, the Chief Program Officer, and/or the Chief Executive Officer.
• Comprehensive medical, dental, and vision coverage.
• Generous paid time off and holiday pay
• Life Insurance.
• 403(b) retirement savings plan with agency contributions.
• Employee Assistance Program (EAP)

FLSA Status: Non-Exempt

Location: Syracuse Office Hours per week: 35 Work Schedule: Full Time in Office, occasional evenings and weekends may be required for meetings, workshops, outreach, and events.

Disclaimer: This job description provides an overview of primary duties and responsibilities. It is not exhaustive; additional consistent tasks may be assigned.