Switchgear and Automation Field Service Technician

Kratos Industries, LLC; Arvada (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Cell phone stipend of $80.00 a month

Boot Allowance

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A leading technology firm is seeking a Field Service Technician to support customer needs both remotely and onsite. Responsibilities include conducting inspections, assisting with troubleshooting, and ensuring a safe work environment. The ideal candidate will possess a high school diploma or GED and have at least 2 years of experience in a production environment. Benefits include health insurance and a performance bonus.

Qualifications

• High school diploma or GED equivalent is a minimum requirement.
• Electrical Journeyman License in Colorado is highly desirable.
• Minimum 2 years in a production environment is required.

Responsibilities

• Conduct quality inspections at facilities and customer sites.
• Perform test functions in-house and at customer sites.
• Assist with root cause analysis of field failures.
• Support daily production operations and quality inspections.

Skills

Proficient use of hand tools

Effective communication skills

Team player

Data entry skills

Education

High school diploma or GED equivalent

Associates degree or 2-year Certificate in a technical discipline

Tools

Test equipment

Job description

Description

ROLE AND RESPONSIBILITIES

The "Switchgear and Automation Field Service Technician" Field Service Technician has the primary responsibility of supporting and responding to technical customer needs remotely and onsite. This may include frequent travel (> 60%) and after-hours phone support (helpdesk).

The role of the Field Service Technician is to:

• Conduct quality inspections at Kratos facilities and at customer sites as necessary.
• Perform test functions in-house and at customer sites as necessary.
• Assist customers with gear set up and troubleshooting as required.
• Assist with root cause?analysis?to determine reasons for field failures.
• Suggest effective corrective actions to mitigate design and quality related issues.
• Works closely with purchasing to replace field failure components.
• Maintain a safe working environment while performing duties in-house or on customer sites.
• Represent Kratos Industries with a professional demeanor while fostering customer relations.
• Support daily production operations
• Perform quality inspection duties as required
• Frequent interaction with production, test, quality and engineering personnel
• Provide input for the development and improvement of work instructions
• Onsite support at customer locations will be frequently required.
• After-hours support including weekends may be required, help-desk and/or onsite

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or GED equivalent (min requirement)
• Associates degree or 2-year Certificate in a technical discipline (preferred)
• 2 years in a production environment (min requirement)
• Electrical Journeyman License in the State of Colorado (highly desirable)

PREFERRED SKILLS

• Demonstrated work experience in a fast-paced production environment
• Direct work experience in an ISO 9001 work environment (preferred)
• Proficient use of hand tools and test equipment a must
• Must be able to interpret detailed technical schematics and drawings
• Must be computer literate (e.g. basic data entry programs and time entry applications)
• Must be a team player with a positive attitude and a willingness to learn
• Must possess effective and professional communication skills

BENEFITS

• Cell phone stipend of $80.00 a month
• Boot Allowance
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

PERFORMANCE BONUS

Eligible

ADDITIONAL NOTES

• Company credit card TBD for travel
• This position is a direct report to the Director of Quality.
• Travel (in state, out of state) may be required a minimum of 60% of the time.
• A written and / or practical skills assessment may be required of the successful applicant.