Switchboard Operator/Receptionist Full-time

Lincoln Trail Behavioral Health System; Radcliff (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision and drug plan

401k with company match

Paid time off

Sign-on bonus

Employee free meals during shifts

Career development within UHS

Job summary

Lincoln Trail Behavioral Health System in Radcliff, KY is seeking a dedicated switchboard operator to provide welcoming reception and professional communications for patients, visitors, and staff.

You will manage calls, direct walk-ins, and support a busy healthcare environment while upholding compassionate service and accuracy, working within the UHS system.

Qualifications

• Must have excellent communication skills.
• Six months switchboard experience or related reception exposure.
• Ability to read and comprehend simple instructions and memos.

Responsibilities

• Provide exceptional reception support by assisting visitors and callers.
• Manage telephone communications.
• Direct walk-in traffic with professionalism, courtesy and compassion.

Skills

Communication

Telephone etiquette

Customer service

Education

High School diploma or GED

Tools

Switchboard system

Job description

Responsibilities

Lincoln Trail Behavioral Health System is a 140-bed hospital offering inpatient services for adolescents, adults, military, veterans and first responders. Lincoln Trail Behavioral Health System has a spacious cafeteria, gymnasium, art/activity room, group rooms, classrooms and other areas to create a pleasant atmosphere for patients and their families. Lincoln Trail Behavioral Health System’s quality services are provided by psychiatrists, licensed therapists, certified alcohol and drug counselors, activity therapists and teachers. Also, care is given by registered nurses 24 hours a day. Since 1986, Lincoln Trail Behavioral Health System has been a proven psychiatric care provider in mental health and substance use.

Website: https://www.lincolnbehavioral.com

As a Switchboard operator, you'll play an important role in creating a welcoming and professional experience for everyone who connects with our organization.

Job Duties/Responsibilities

Provide exceptional reception support by:

• Assisting visitors and callers
• Managing telephone communications
• Directing walk-in traffic with professionalism, courtesy, and compassion

Benefit & Rewards Highlight

This Opportunity Provides The Following

• Challenging and rewarding work environment
• growth and development opportunities
• competitive compensation
• medical, dental, vision and prescription drug plan
• 401k with company match and discounted stock plan
• generous paid time off
• Retention and Sign on Bonus
• Employee free meals during shifts
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com. From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and demonstrates competence in the human stages of growth and development. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• High School diploma or general education degree
• Six months switchboard experience
• Must have excellent communication skills
• Must be able to read and comprehend simple instructions, short correspondence, and memos.

Physical Demands

The physical demands as described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear, and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.