Receptionist - PRN Weekend

Universal Hospital Services Inc.; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

Coral Shores Behavioral Health, a Coral Shores Behavioral Health facility under Universal Health Services, is seeking a Receptionist to greet visitors, answer calls, manage the front desk operations and support safety and security initiatives in a busy healthcare environment in Stuart, Florida.

You will screen calls, route to appropriate staff, assist with visitor sign-in, deliver mail, manage the switchboard, and support clerical tasks.

Qualifications

• High School Diploma or equivalency required.
• One year of experience on a multi-line telephone switchboard in a healthcare setting preferred.
• Weekend and holiday availability.
• 12:30 hr shifts.

Responsibilities

• Greets visitors, creating a warm, welcoming environment and manages sign-in/out procedures.
• Answers telephone and routes callers to the appropriate department.
• Distinguishes crisis calls and connects to clinical staff as needed.
• Transfers calls or takes messages when staff are unavailable.
• Provides visitors with address, directions, fax numbers, and service information.
• Notifies applicants of the application process and assists with sign-in.
• Manages visitor access and reviews patient belongings.
• Receives, sorts and forwards incoming mail; coordinates express mail pickups.
• Maintains security of the reception area and supports code announcements and safety drills.
• Handles cash box for meal tickets and events; assists with clerical duties and vacations coverage.

Skills

Telephone switchboard

Education

High School Diploma or equivalency

Job description

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Coral Shores Behavioral Health, a subsidiary of UHS,is a beautiful, 80-bed adolescent and adult Baker Act receiving facility, which is located in sunny Stuart, Florida. Our professional staff provide high quality, individualized care to uniquely fit the intensity and severity of each patient’s needs and offer a continuum of mental health and addiction services in a confidential, caring environment that promote crisis resolution, positive self- awareness, personal growth and problem-solving. Coral Shores is open 24 hours a day, seven days a week.

For more information about Coral Shores Behavioral Health, please visit our website at https://coralshoresbehavioral.com

Position Summary

The Receptionist is responsible for greeting and assisting visitors, patients, answering the switchboard, managing mail, documenting incoming deliveries, and providing clerical support as assigned. Assists in the facilitation of safety and security initiatives including announcing codes, assuring visitor sign-in/out, reviewing and documenting patient belongings, and identifying escalation issues in the reception area.

• Greets visitors to the building, creating a warm and welcoming environment. Determine reason for visit. Assure sign-in/out procedures are followed and temporary badges created as needed.
• Answers telephone in a timely manner and directs the caller to the appropriate department or employee.
• Understands and differentiates between crisis calls and can easily access appropriate clinical staff.
• In the absence of requested staff, offers caller choices of transfer a caller to an associate’s voice mailbox, locating another staff person, or taking a message.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, services provided and other related information.
• Notifies applicants of application process.
• Manages patient visitation to ensure appropriate process are followed such as number/age/relation of visitors, collecting personal belongings, etc.
• Accepts, reviews and documenting patient belongings. Notifies appropriate staff to ensure timely delivery to unit/patient.
• Receives, sorts and forwards incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Manages the security of the reception area. Recognizes and responds to signs of rising acuity. Calls for assistance as needed.
• Assists in the expedient announcement of codes and fire drills.
• Manages cash box and sales for meal tickets & events.
• Assist with clerical duties such as faxing, filing, and collating for facility as needed.
• Performs other duties as assigned.
• Only for two day coveregage 12:30 hrs shifts and coverts vacations

If you would like to learn more about the position before applying, please contact Yaira Quinones, Director of Human Resources at [e-mail] and by phone at 772-403-4008

Qualifications:

• High School Diploma or equivalency required
• One year of experience on a multi-line telephone switchboard in a heath care environment preferred.
• Weekeends and holidays availability
• 12:30 hrs shifts

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.